At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Manage and initiate continuous operation improvements to verify and improve operational effectiveness of Billing services.
Key Accountabilities:
• Administrate, configure and monitor Billing applications, ensuring system’s integrity
• Act as second level support, processing incoming incidents, problems and requests through Service Desk ensuring alignment with business users
• Perform health and quality checks to verify operational excellence
• Collaborate with vendors and Billing delivery teams in the development and deployment of new functionalities
• Ensure operations related activities are performed in compliance with company processes and regulations
• At least 3 years of professional experience in a relevant role
• Bachelor’s Degree in Computer Science or Engineering. Master’s Degree will be considered an asset.
• Strong experience with Billing IT services and Oracle SQL (relevant certifications will be considered a plus)
• Capable to understand the technical aspect of complex systems with strong analytical and problem-solving skills
• Experience with cloud platforms (e.g. Azure, AWS)
• Good understanding of live monitoring tools (eg Splunk, Dynatrace)
• ITIL Certification is preferred
• Ability to influence, mentor, and collaborate with agile development teams
• Self – motivated with strong time-management skills and the ability to juggle multiple balls
• Excellent written and verbal communications skills in Greek & English, with both technical and business audiences
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
