Job Description

ABOUT THE ROLE

The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be applied with each task.

KEY RESPONSIBILITIES

• Manage and apply credit memos for customers.
• Processing and closing job tickets (i.e., invoicing).
• Complete all invoicing for jobs completed the prior day.
• Email invoices to customers.
• Enter invoices into various portal platforms.
• Communicate with customers regarding monthly Past Due statements.
• Facilitate billing transactions and ensure the client files are updated with payments or credits (i.e., collecting COE payments, entering checks/credit card payments/ACH payments).
• Handle billing inquiries from customers.
• Review account records to discover and raise any outstanding debts or other inconsistencies in customer accounts.
• Communicate with customers regarding any invoice/payment discrepancies.
• Send all XOIs to customers.
• Audit Cod, Final Review Queue.
• Capex Purchase orders and invoices.

SKILLS AND QUALIFICATIONS

Educational background required / desired:

• At least 1 year of College/preferably accounting related course.

Work experience required / desired:

• Data Entry and background in reading invoices/preferably accounting related role.

Years of experience required / desired:

• 1+ years' experience in Billing.

Communications skills (English Proficiency) required / desired:

• Excellent (at least 8/10)*

MS Office applications proficiency required / desired:

• Excellent (at least 8/10)*

Other qualifications:

• Exceptional accuracy and attention to detail
• Excellent mathematical aptitude
• Proficient in MS Office Suite
• Excellent telephone etiquette customer service skills
• Ability to multi-task and prioritize with organizational and time management skills
• Able to work on weekend shifts