Job Description

DUTIES AND RESPONSIBILITIES

• Supervises daily operations of SSC collections team.
• Assists the AR Manager in implementing and monitoring departmental policies and procedures including QA assessments on staff.
• Assists training team in developing training programs and materials for staff.
• Works with manager to draft team evaluations as well as participate in drafting and delivering disciplinary actions.
• Keeps informed on all current applicable third-party payer regulations, requirements, and state laws and guidelines. Informs management and other staff members of changes and keeps documentation current and accessible.
• Identifies any payer trends and resolves or escalates as appropriate.
• Supervises the effort to successfully reduce days in A/R and meets productivity goals.

QUALIFICATIONS

EDUCATION

• High School Diploma

EXPERIENCE

• Minimum of 3 years of medical collections or billing experience related to Physician Billing required.

LICENSE(S)/CERTIFICATION(S)

• N/A

KNOWLEDGE/SKILLS/ABILITIES

• Able to develop and maintain good communication with and establish positive working relationships with staff, payers, peers and leadership.
• Knowledge of medical terminology and ability to analyze claims to determine outstanding reimbursement due .
• Has the ability to organize work and manage change .
• Strong analytical and problem-solving abilities. 
• Strong computer skills (Excel, Word, Outlook, etc.) required, experience with Excel formulas preferred.

CORE COMPETENCIES

• N/A

WORKING CONDITIONS

PHYSICAL REQUIREMENTS

• Physical Requirements Occasionally 0 – 33% Frequently 34 – 66% Constant 67 – 100%
• Talk / Hear X
• See X
• Stand X
• Sit X

Hazards and Atmospheric Conditions

• Conditions Selected
• Normal Office Surroundings X

COMPETENCIES

Agility

• Resourcefulness: Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints.
• Manages Uncertainty: Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.

Bias to Action

• Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.
• Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals, despite obstacles; is resilient when encountering setbacks.

Customer Focus

• Identifying with Customers: Understanding who the external and internal customers are and what they value.

Managing Complexity

• Essence: Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of successes and failures.
• Manages Conflict: Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive, and respectful, even in disagreements or conflicts.

Capability Building

• Helps Others Succeed: Steps aside and lets others shine; serves as a mentor and coach; helps others apply their strengths and shore up on their weaknesses.

Interpersonal Impact

• People Smart: Reads people well: can articulate the qualities, perspectives, strengths, and weaknesses of others.
• Influence: Even without direct authority finds common ground and win/win solutions; gaining alignment on the path forward.

Strategic Vision

• Inspires Others: Creates common purpose/shared mind-set; raises other's confidence to tackle challenges; promotes high level of energy and excitement.
• Visioning: Can anticipate future consequences and trends; articulately paints credible pictures of possibilities and likelihoods.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

*If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

*No Recruiters Please

Disclaimer:

• Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.