Job Description

Level: Experienced
Job Location: Cotswold - Charlotte, NC 28211
Position Type: Full TimePOSITION SUMMARY:
The Billing Specialist III is responsible for obtaining, reconciling and uploading daily bank deposits. This employee will also maintain assigned payer accounts receivables, including but not limited to working missing ERA payments, self-payment lockbox, online payments, and insurance credit card processing. and is the Horizon banking liaison. The representative will also act as a company resource for his or her assigned payers. This employee will be eligible to work from home after 6 months in the position (consideration dependent on performance, productivity and additional training needs).

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain and reconcile daily bank deposits.
- Act as a liaison between Collections Company (Prince Parker) and Horizon Eye Care.
- Research and correct payer credit balances as necessary. Submit and post refund requests as appropriate.
- Post Self-Pay payments on bank deposits as appropriate.
- Maintain a thorough understanding of the policies and procedures of his or her assigned payer(s), review payer correspondence, and participate in webinars and other educational programs to keep current on these policies.
- Notify management of payer updates that are pertinent to the practice.
- Maintain a solid understanding of current billing and coding guidelines.
- Adhere to all related policies and procedures and participate in improving departmental issues.
- Notify supervisor of errors or audit patterns or trend with banking.
- Answer telephone promptly and courteously, respond to patient or co-worker questions about balances or billing.  Handle all emails and voicemails daily.
- Collect patient payments according to HEC guidelines as necessary.
- Perform all necessary job functions related to new technological implementations.
- Act as a back-up to Billing Specialist I responsibilities when necessary.
- Meet productivity goals set by supervisor.
POSITION  REQUIREMENTS:
Minimum

Qualifications:
- Strong understanding of payment posting cycle (insurance and self-pay) from all sources.
- 3+ years of accounts receivable / insurance billing experience in a medical office.
- Solid understanding of CPT and ICD coding and national billing guidelines.
- High school diploma or equivalent.
Preferred

Qualifications:
- Three years of ophthalmic billing experience.