Job Description

Facility: NPT - Hanes Mill

Locations: Winston-Salem, North Carolina

Categories: Financial Services

Position Type: ['Full-Time']

Work Schedule Details: Monday - Friday

Job Opening ID: ['199001']

What We Offer

Remote Billing Specialist

Flexible Schedule (7AM - 6PM)

Monday - Friday

What You'll Do

Billing Specialist I

Position Summary

The Billing Specialist I is responsible for supporting the revenue cycle process by ensuring accurate and timely billing activities. This role works within Epic to resolve claim-related issues, process account corrections, respond to customer service requests, and facilitate claim submission and reimbursement. The Billing Specialist I collaborates with internal departments, patients, and insurance payers to maintain billing accuracy and promote positive customer experiences.

Essential Functions

• Review and resolve claim edits in Epic to ensure accurate and timely claim submission.
• Process claim resubmission requests by researching errors, correcting information, and submitting claims as appropriate.
• Work account DNBs (Discharged Not Billed accounts) in Epic to identify and resolve billing holds and outstanding issues.
• Investigate and correct account discrepancies that impact the billing process.
• Respond to billing-related customer service requests from patients, providers, and internal departments in a professional and timely manner.
• Research insurance, demographic, and account information to support accurate billing and reimbursement.
• Maintain compliance with organizational policies, payer requirements, and regulatory guidelines.
• Document actions taken and account updates thoroughly within Epic.
• Prioritize work queues to meet productivity, quality, and turnaround time expectations.
• Collaborate with team members and other departments to resolve complex billing issues and improve workflow efficiency.

What We're Looking For

• Education: High School or GED required.
• Experience: One year, required. Work experience in medical billing or hospital coding, claims processor– preferably medical claims for an insurance carrier, or Clerical/Billing experience in a medical office.
• Refer to the Life Support Training Policy NH-HR-3096.
• Licensure/Certification/Registration: Certified Medical Billing/Coding, preferred.
• Additional Skills Required: Excellent communication skills required.
• Ability to successfully complete generic and department specific skills validation and competency testing.
• Must display excellent customer service skills and excellent computer skills.
• Must be able to multi-task and be a team player.
• Must be able to work overtime as required.
• Must be self motivated, able to work independently without constant supervision and a critical thinker.
• Must be flexible, able to meet deadlines and adaptable to change.
• Ability to communicate effectively and professionally.
• Detail oriented and strong organizational skills.
• Aware of HIPAA laws.
• Familiar with Microsoft Office Applications.
• Must be able to manage your time with tasks assigned.
• Additional Skills Preferred: Basic medical terminology. Insurance guidelines.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

199001