Job Description

The Billing Specialist I is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This includes activating orders, submitting cancellations and credit requests, updating client information and addressing any billing-related inquiries or discrepancies.

Responsibilities

• Works on assignments that are routine in nature, requiring limited judgment.
• Collaborate with internal and external clients and other team members to resolve simple billing inconsistencies and errors.
• Prepare simple reporting tasks
• Conduct process sharing discussions if needed or as required
• Prepare/Update process documents
• Monitor and respond to internal and client facing email boxes and queues on simple billing issues.
• Handle simple billing cases/inquiries
• Update client information as requested
• Submit credit request
• Review credit request
• Audit monthly invoices
• SF Activation - Import Fulfillment
• Processing account update request such as but not limited to address, invoice delivery and unit count changes

Qualifications

Required:

• Minimum of 1 year billing experience; or equivalent combination of education and experience
• Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
• Demonstrate patience and overall courteous behavior when working with internal and external customer
• Basic proficiency with MS Excel and MS Word required
• Basic Research and follow-up skills required