Job Description

Global Revenue Management is part of the ByteDance Finance function that is responsible for revenue management and accounting for monetization of all ByteDance products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together; to ensure accuracy in revenue accounting.

Responsibilities:
- Support monthly billing process by ensuring timely and accurate invoicing to customers, including credit note approvals, customer portal uploads, and any other related billing issues.
- Review the process of refunds and rebate payouts to ensure financial compliance and accuracy.
- Maintain an effective partnership with Sales, Sales Operations and Finance departments, propose corresponding system optimization requirements in response to the changes in business development.
- Manage helpdesk tickets for internal queries and optimise self-help documents to improve the scalability of support options.
- Review un-invoiced revenue and conduct root-cause analysis to troubleshoot errors and fix inefficiencies.
- Support ad-hoc projects, including process and system improvement initiatives & internal audit reviews.
- Work closely with the Collections and Credit teams to ensure the OTC cycle operates efficiently and reduces bad debt risk.
- Work closely with internal product-managers on improving the internal billing tools available via drafting product requirements documents (PRD's) and being involved with alpha/beta testing before launch.
- Manage and develop training materials and one-pagers to ensure billing processes and policies are understood by the internal stakeholders.
- Review contracts for revenue accounting impact.