Church Mutual Insurance Company, S.I.

Billing Specialist - CM Vantage/Hybrid

Church Mutual Insurance Company, S.I.  •  Madison, WI (Hybrid)  •  20 hours ago
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Job Description

***This is a hybrid role (in office days Tuesday-Thursday) at our Madison office***

What you'll be doing:

​​The Billing Specialist is responsible for working with wholesale brokers to resolve and collect outstanding accounts receivable balances. This role involves contacting brokers regarding overdue payments, maintaining accurate records, and collaborating with internal departments to ensure timely payment application

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PRIMARY JOB RESPONSIBILITIES:

  • ​​​Contact brokers via email and phone to collect outstanding balances.
  • ​Investigate and resolve account discrepancies and disputes.
  • ​Monitor aging reports.
  • ​Document all collection activities and maintain accurate records in the billing system.
  • ​Collaborate with internal departments to resolve billing issues.
  • ​Provide excellent customer service.
  • ​Assist with reporting and analysis of performance and trends.
  • ​Contact and follow up with brokers regarding overdue balances.
  • ​Investigate and resolve account discrepancies.
  • ​Maintain accurate documentation of collection activities.
  • ​Collaborate with internal teams to resolve billing issues.
  • ​Provide customer service and support reporting needs​​

QUALIFICATIONS

  • ​​​1-2 years of accounts receivable and/or billing experience preferred.
  • ​High school diploma or equivalent required.
  • ​Associate’s degree in a business-related field is a plus.
  • ​Strong interpersonal, written, and verbal communication skills.
  • ​Ability to interact with multiple departments and external customers.
  • ​Must be detail-oriented and possess strong judgment and decision-making skills.
  • ​Basic knowledge of Microsoft Word and Excel.
  • ​Ability to operate a calculator with speed and accuracy.
  • ​Ability to investigate and resolve issues.
  • ​Ability to work independently and with others.
  • ​Must be able to multitask and prioritize job responsibilities

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
#LI-Hybrid

Introduction

Looking to join a vibrant organization that makes a difference?

At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we've made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world -- when we protect them, we Stand for Good We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

Pay Range/Compensation


23.00 to 32.20

Church Mutual Insurance Company, S.I.

About Church Mutual Insurance Company, S.I.

For over a century, our purpose has remained clear — support our customers, keep them safe and help them continue to serve others. This purpose will drive us for generations to come.

Our commitment to Protecting the Greater Good® has helped us become the country’s leading insurer of religious organizations and a premier provider for other organizations that inspire and serve others.

We proudly protect:

• Houses of Worship.

• Nonprofits and human services.

• Public and private schools.

• Camps and conference centers.

• Senior living communities.

NAIC # 18767; CA Company ID # 2867-0

Church Mutual is a stock insurer whose policyholders are members of the parent mutual holding company formed on 1/1/20. S.I. = a stock insurer.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Merrill, WI
Year Founded
1897
Website
churchmutual.com
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