Job Description

Billing Specialist

Driving Billing Accuracy and Operational Excellence Through Effective Invoice Management and Financial Controls

Baker Hughes is a global energy technology company serving customers in more than 120 countries. Our business operations rely on efficient and accurate billing processes to support customer satisfaction, financial integrity, and operational performance. The Billing function plays a critical role in ensuring timely invoice processing, revenue recognition, and collaboration across commercial, operational, and finance teams.

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The Billing Specialist supports the effective execution of billing operations by ensuring accurate and timely preparation, validation, and processing of customer invoices. This role is responsible for reconciling job and field data, maintaining billing records within SAP and other business systems, and resolving billing discrepancies through close coordination with internal stakeholders and customers.

The Billing Specialist contributes to operational excellence by maintaining strong financial controls, supporting reporting and reconciliation activities, and ensuring compliance with company policies and customer billing requirements. Through attention to detail, analytical problem-solving, and effective cross-functional collaboration, this role helps drive billing accuracy, revenue realization, and a positive customer experience while supporting the organization's financial objectives.

As the Billing Specialist will have the following responsibilities:

• Review, monitor, and reconcile job tickets against field job data to ensure accuracy and completeness of billing information.
• Maintain and update SAP job records and related billing data in accordance with company procedures and customer requirements.
• Prepare, process, and issue customer invoices accurately and in a timely manner using designated billing software systems.
• Verify supporting documentation and billing information to ensure compliance with contractual agreements, company policies, and accounting standards.
• Analyze billing discrepancies, research issues, and coordinate resolution with operations, customer service, and other departments.
• Prepare and maintain accounting statements, billing reports, and related financial documentation.
• Review journal entries and support month-end closing activities by ensuring billing transactions are correctly recorded.
• Assist in analyzing financial statements, billing trends, and operational reports to identify variances and improvement opportunities.
• Coordinate billing and accounting requirements with internal departments, branches, and external offices to ensure smooth workflow and timely invoice processing.
• Manage billing activities for high-value and complex customer accounts while maintaining strong customer relationships.
• Communicate directly with customers regarding invoice inquiries, payment concerns, billing adjustments, and account reconciliation matters.
• Maintain organized records, files, and billing documentation to support audits, compliance requirements, and operational needs.
• Generate ad hoc reports and provide billing-related data to management as requested.
• Identify process improvement opportunities to enhance billing accuracy, efficiency, and customer satisfaction.
• Support special projects, system implementations, process enhancements, and other assignments as directed by management.
• Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines.

Key Competencies

• Billing and Invoicing Management
• SAP and Financial Systems Knowledge
• Account Reconciliation
• Financial Reporting and Analysis
• Customer Communication and Relationship Management
• Attention to Detail and Accuracy
• Problem Solving and Analytical Skills
• Time Management and Multitasking
• Cross-functional Coordination
• Microsoft Office (Excel, Word, Outlook)

Education Requirements

• Associate degree or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
• Equivalent combination of education, training, and relevant billing or accounting experience may be considered.

Qualifications

• Minimum 2-5 years of experience in billing, invoicing, accounts receivable, accounting, or a related financial role.
• Experience working with ERP systems, preferably SAP.
• Strong understanding of billing processes, invoice generation, account reconciliation, and financial recordkeeping.
• Ability to review and analyze financial data, journal entries, and billing reports with a high level of accuracy.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent attention to detail with the ability to identify discrepancies and resolve billing issues efficiently.
• Strong organizational and multitasking skills with the ability to manage multiple priorities and meet deadlines.
• Effective analytical and problem-solving abilities.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
• Experience managing complex or high-volume customer accounts preferred.
• Ability to work independently with minimal supervision while collaborating effectively across departments and locations.
• Customer-focused mindset with the ability to handle inquiries, disputes, and account-related issues professionally.
• Knowledge of accounting principles and financial reporting practices is preferred.
• Demonstrated ability to maintain confidentiality and handle sensitive financial information responsibly.

Preferred Qualifications

• Experience supporting month-end close activities and audit requirements.
• Knowledge of customer contracts, pricing structures, and service-based billing.
• Continuous improvement mindset with experience identifying and implementing process enhancements.

Reporting Relationship

Works under general supervision and collaboration closely with Accounting, Operations, Customer Service, and other regional offices to ensure accurate and timely billing processes

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Billing Specialist II