Job Description

Billing Specialist - (260004SY)

What You Will Do

Verifies that all charges, payments and adjustments are entered within three days from the date of service or receipt of payment.
Verifies system balances on a daily basis. Notifies supervisor if entries are delayed or if systems do not balance.
Drives process for calling insurance companies to check on benefits and verifies that correct information is in Soarian and AEMR.
Ensures that each patient visit has a charge document for services rendered. Obtains CPT and ICD-10 codes from physician or provider when missing from charge documents.
Answers basic questions and documents from third party payors and patients. Informs supervisor of problem issues for appropriate follow-up.
Reviews the aging report on a weekly basis and determines reasons for unpaid balances. Initiates follow-up on accounts receivable activities according to UH accounts receivable policy.
Maintains schedule for generation of patient statements and third party claims.
Reviews third party billing manual for compliance and maximum reimbursement issues for the practice. Informs supervisor of coding concerns, reviews new procedures within the practice with supervisor for coding accuracy.
Identifies methods for reducing CSA fees and implements procedures.
Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
Assists front desk and/or patient flow as needed.
Works with A/R (and A/R report) to retrieve unpaid charges.
Works with operation leadership team on additional ad hoc projects
Work with operation leadership on the creation/ management of financial reports

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

High School Equivalent / GED (Required) and
Associate's Degree (Preferred)

Work Experience

1+ years of related billing experience. (Required) and
3+ years Of work experience managing administrative tasks (Required) and
1+ years managing programs or projects. (Required)

Knowledge, Skills, & Abilities

Must have excellent interpersonal and communication skills; relate effectively with a wide variety of people (Required proficiency)
computer literate with 40 wpm typing ability (Required proficiency)
medical terminology (Required proficiency)
Understanding of third party reimbursement requirements, CPT and ICD-10 coding. (Required proficiency)
Demonstrated track record of working effectively within a team but has ability to work independently and prioritize (Required proficiency)
Exceptional understanding of IT systems; ability to independently learn new systems and troubleshoot (Required proficiency)
Excellent organizational skills (Required proficiency)
Exceptional writing skills (Required proficiency)
Exceptional customer service instinct (Required proficiency)
Proficient use of all Microsoft Office programs, especially Microsoft Excel, Word, and PowerPoint (Required proficiency)
Detail-oriented with ability to understand the big picture (Required proficiency)
Problem-solving ability (Required proficiency)
Manage multiple projects (Required proficiency)
Customer Service experience (Required proficiency)
Finance and/or revenue cycle (Required proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Primary Location

United States-Ohio-Willoughby

Other Locations

United States-Ohio-Willoughby

Work Locations

36100 Euclid Ave

Willoughby 44094

Job

Administrative Support

Organization

Lake_West_Medical_Center

Schedule

Full-time

Employee Status

Regular - ShiftDays

Job Type

Standard

Job Level

Entry Level

Travel

Yes, 15 % of the Time

Remote Work No

Job Posting

Jul 13, 2026, 7:07:58 PM

About University Hospitals

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.

Industry

Healthcare & Social Services

Company Size

10,000+ employees

Headquarters

Cleveland, Ohio

Year Founded

Unknown

Website

uhhospitals.org

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