Job Description

You're that person in every group chat.

The one who, after every team lunch, has already calculated what everyone owes before the bill even arrives. The friend who remembers Karen still hasn't paid her share from three outings ago. The family member who manages the paluwagan and somehow never loses track. In your circle, you're the one people come to when the numbers don't add up.

That's not a quirk. That's a career.

And we've been looking for you.

🏢 Who We Are

We're First Focus, Australia's #1 MSP (Cloud Tango, 9 years running), with almost 500 people across Australia, New Zealand, and the Philippines. We've been growing for over 15 years, profitably and without the chaos.

This role is based in our Manila offices, but the team you'll be joining is the Finance team of our US-based parent company. You'll be doing real billing work for a real US business, with the structure, support, and culture of First Focus around you every day. Your shift is aligned to US business hours so you can work in real time with that team rather than leaving messages across time zones.

Read about our values at https://www.firstfocus.com.au/about-us/

Requirements

• Solid, hands-on knowledge of billing procedures and the revenue cycle
• ConnectWise experience: this is a genuine advantage and we'd love to hear about it
• Working knowledge of MS Office and database tools
• Strong customer service instincts — you can explain a charge without making someone feel interrogated
• Organisation that borders on the obsessive, in a very good way
• Excellent written and spoken English, clear and calm under pressure
• Real patience — the kind that stays steady when a client calls about the same invoice three times
• Sharp attention to detail, because in billing, close enough is never close enough

💼 What You'll Be Doing

• Creating accurate, timely invoices for clients
• Converting sales orders into tickets and projects in ConnectWise
• Setting up and maintaining client billing agreements and keeping them current
• Handling client calls and queries about invoices with patience and clarity
• Managing the billing ticket board and routing items to the right team
• Issuing credit memos and collecting payments as needed
• Keeping billing records clean and accurate, including billing addresses
• Following up with other departments to resolve billing questions

🌐 About the Shift

This role runs on a mid-shift schedule aligned to US business hours. If you're an afternoon or evening person, you'll find this fits naturally. You'll have consistent hours and be working in real time with your US-based colleagues rather than leaving handover notes across time zones. Clear structure, proper support, and a team that's actually online when you are.

Benefits

• Up to ₱85,000/month for the right mix of experience, skills and values
• Hybrid and remote working arrangements
• HMO from day one, including one dependent, with dental
• Free Uprise access, 1:1 coaching with qualified psychologists or counsellors
• "Never Stop Growing": 10 paid study days per year, exam fees covered, pay rises for certifications
• 25 paid leave days annually
• ₱20,000 Employee Referral Program
• MVP Award: ₱10,000
• Social events, EOFY and Christmas celebrations
• Loyalty bonuses*

Offices

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
• 26th Floor, Axis Tower One, Filinvest Ave, Alabang, Muntinlupa

💡 Why Always Communicate Matters Here

Our values aren't wall art. We live them. In this role, Always Communicate is everything: clients need clear answers about their invoices, the US-based team needs accurate information in real time, and internal departments depend on you to flag issues before they become problems. If you believe keeping people informed beats keeping them guessing, you'll fit right in.

Here's the thing: you know that person who always tracked the group fund, reconciled the shared expenses, and made sure the numbers were right? They were doing something genuinely important, and mostly for free. It's time someone paid you properly for it. Bring your ConnectWise skills, your attention to detail, and that quietly relentless focus on getting the numbers right, and come do it with a team that will notice.

Apply now. The invoice is ready. It just needs you to send it.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Application Notice: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.