Job Description

Billing Specialist

Work Location Butte, MT

Pay range22.50 to 28.50 per hour starting base wage with career advancement opportunity up to $40.00 per hour

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect

About this position:

The Billing Specialist is responsible for utility billing and meter reading functions including daily billing tasks such as processing, reviewing, and monitoring bills. They also provide support to internal and external customers regarding billing operations, procedures, and issues.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial health)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Continuing education reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

• Analyze utility customer billing data, account history, and meter information to identify discrepancies, trends, root causes, and potential metering issues, ensuring accurate billing
• Learn and navigate multiple systems to research, analyze and resolve system exceptions, alarms and events
• Interpret meter data and billing determinants to ensure accurate billing outcomes
• Review and maintain compliance with tariff and regulatory requirements across multiple states
• Assist in the detection and reporting of suspected cases of lost revenue through data analysis and system review
• Perform specialized complex billing for large customers
• Work with suppliers to process customer supplier switches, process supplier's energy usage reports.
• Process time sensitive daily files with a high degree of accuracy and accountability
• Create and process meter reading files; assist meter readers with loading routes to handheld and mobile devices
• Respond to internal and external inquiries, providing clear communication and exceptional customer service regarding billing questions or adjustments
• Work closely with analysts and supervisor to determine process versus system issues
• Demonstrate strong independent judgment and decision-making in resolving complex issues
• Complete all work with a high level of accuracy, attention to detail, and minimal supervision
• Ability to accurately interpret, follow, and execute detailed process documentation, procedures, and system instructions ensuring consistent, accurate outcomes in a multi-system, analytical environment
• Work an 8 hour rotating schedule with hours ranging from 6:00am to 4:00pm
• The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements
• All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objective

Am I right for this job? Here's the success profile:

• Demonstrate and maintain a good safety record
• High School Diploma or equivalent
• Preferred minimum two years of related experience/training within billing processes
• Experience or training in computer-related systems
• Proficiency with Microsoft Office Suite and other computer applications
• Work effectively in a team environment as well as being self-motivated
• Excellent attendance and adherence record
• Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)

Requisition #5018

Posting Dates: June 12, 2026 through June 28, 2026

Department/Division: Customer Care

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: Negotiable

Telecommuting: Part-time Negotiable within NorthWestern Energy Service Territory

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com