Job Description

Stella Mental Health is a mental health company that provides highly effective treatments for hard-to-treat symptoms and conditions. Stella has clinics across the country that practice the delivery of Stella’s Transformative Care model, which integrates psychotherapy, general psychiatry, and innovative interventional treatments, including ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS), and Stellate Ganglion Block (SGB), to support meaningful and lasting improvement in mental health by addressing both psychological and biological drivers of conditions such as treatment-resistant depression, PTSD, and anxiety-related disorders. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.

Why Work for Stella

At Stella, you'll be part of a team that genuinely believes in what it does. Our work changes lives, and that mission drives everything from how we treat our patients to how we support each other. You'll join a collaborative, mission-driven environment where your contributions matter, your growth is supported, and your work has real impact.

About the Role

The Medical Coding & Billing Specialist plays an important role in supporting both Stella's revenue cycle operations and the patient financial experience. This role ensures billing processes are accurate, timely, and compliant while helping patients navigate insurance coverage, payment responsibilities, and billing inquiries with clarity and professionalism.

This is an in-person role at our Murray, Utah, clinic. This is an in person role at our Murray, Utah clinic.

What You'll Do

Our Team

• Collaborate with Payor Relations, Credentialing, Clinic Operations, and Revenue Cycle team members to support accurate billing and continuity of care.
• Communicate effectively with internal teams to resolve billing discrepancies, insurance issues, or claim follow-up requirements.
• Participate in billing team meetings and contribute ideas that strengthen workflows and revenue cycle performance.
• Support cross-functional coordination to ensure providers are properly set up with payors and billing systems.

Our Patients

• Respond to patient billing inquiries through calls, email, text, and other channels with professionalism and empathy.
• Educate patients on insurance coverage, payment options, and financial responsibilities.
• Support a positive patient financial experience by resolving billing questions promptly.
• Uphold Stella's service standards in all patient interactions, contributing to strong NPS outcomes.
• Maintain confidentiality of patient, medical, and financial information in accordance with HIPAA policies.

Our Business

• Review encounter documentation to code, prepare, and submit accurate claims to payors using CPT, ICD-10, HCPCS, and other coding guidelines.
• Verify insurance eligibility and benefits for patients across multiple states and clinics.
• Track claim status, follow up on unpaid or denied claims, and initiate appeals and refunds as necessary.
• Post payments, adjustments, and denials accurately within the billing system or EMR.
• Identify billing discrepancies or underpayments and coordinate resolution with Payor Relations and clinic teams.
• Ensure billing activities comply with federal, state, and payor requirements.
• Support monthly reconciliation, reporting, and revenue cycle audit processes.

Qualifications

Required

• 2+ years of experience in medical coding and billing, customer support, or data entry, preferably in a healthcare setting.
• Strong knowledge of medical coding and billing procedures (CPT/ICD-10) and payor requirements.
• Excellent verbal and written communication skills with the ability to handle sensitive financial conversations professionally.
• High attention to detail, accuracy, and follow-through.
• Experience with EMR, CRM, or billing software (e.g., Athena, DrChrono).
• Strong proficiency with Google Suite and Microsoft Office programs.

Preferred

• Experience in behavioral health or trauma-informed care settings.
• Familiarity with insurance verification, prior authorization, or RCM processes.
• Associate's or Bachelor's degree in Healthcare Administration, Business, or related field.
• Current AAPC or similar coding and/or billing certification (preferred but not required).

Why Work With Us

• Competitive pay
• Full benefits package including medical, dental, and vision
• Paid time off and paid holidays
• 401(k) with company contribution
• Mission-driven team dedicated to transforming mental health care

At Stella, we believe that diversity, equity, and inclusion are essential values that enrich our work environment and enhance our ability to serve diverse communities. We strive to integrate these values into every aspect of our organization, from hiring and training to policies and practices. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.