Our US Partner Client is the leading SaaS-based Warehouse Management System and is at the forefront of the e-commerce fulfillment sector's explosive growth. Our innovative systems, built on a robust API platform, offer infinite connectivity, creative implementations, and limitless scalability. We are renowned for our developer community, which is integral to our growth trajectory.
As a Billing Specialist within our Customer Success Team, you will play a pivotal role in maintaining the financial health of our customer relationships.
This is a full-time role, on a US shift and on a Work From Home work set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
Monitor Late Payments: Track overdue accounts and provide weekly updates to the accounting and leadership teams on payment statuses.
Manage Payment Expectations: Work with customers to align on payment timelines to ensure accurate financial forecasting.
Document payment agreements: Document and manage all payment agreements in Salesforce and other relevant company systems
Oversee Biweekly Interruptions: Manage customer and internal communications regarding service interruptions for delinquent accounts.
Collaborate with CSM, Accounting, and Internal Teams: Collaborate with various internal teams to address account-related concerns
Collections: Follow up on overdue payments and work with accounting to negotiate payment terms.
Financial Reporting: Prepare weekly reports on past due billing activity
QUALIFICATIONS:
Bachelor's degree in finance, accounting, or related field
At least 3 years prior experience in billing, accounts receivable, or finance is desirable
Proficiency in billing software, accounting software, such as SaaSOptics or Maxio and Salesforce (preferred).
Strong analytical skills with the ability to resolve billing issues effectively
Strong oral and written communication skills
