Job Description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Working as part of the Global Finance team you will be responsible for assuring accurate billing process for HireRight group of companies.

Location: Poland, Katowice

Responsibilities

• Manage portfolio of clients with limited supervision to ensure timely online upload on various portals per agreed terms and metrics.
• Analyse, review, and determine the root cause of an upload issue and report any significant issues delaying the online upload and recommend solutions to resolve them.
• Monitor billing status of uploaded invoices on portals and resolve any rejections.
• Apply business logic to properly categorize a billing issue/invoice dispute when working on SalesForce queue and resolve them in cooperation with appropriate internal and external parties.
• Build and maintain effective relationship with internal and external stakeholders.
• Perform portal upload registration tasks with internal and external stakeholders.
• Participate in internal and external meetings with various stakeholders.
• May assist with training of new team members.
• May perform billing/invoicing journal entries in accounting system.

Qualifications

• High/proficient written and verbal communication skills in English (min. C1);
• Customer service experience min. 6 months.
• Strong computer skills.
• Intermediate Excel knowledge.
• SalesForce or other ticketing system experience is an advantage.
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Ability to work with limited supervision and apply analytical thinking while navigating through complex matrix environments.
• Ability to thrive in a fast-paced environment with quickly changing business needs.
• Is able to work on a secondment contract

What do we offer

From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Paid Lunch Break (30 Minutes)
• Bonus Plans
• Career Path & Opportunities to Grow
• Professional Training

Please submit resume/CV in English.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.