Job Description

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED: The Billing Specialist is responsible for managing the billing process to ensure accurate and timely invoicing of customers. This role involves preparing and issuing invoices, verifying billing data, resolving discrepancies, and working closely with internal teams and clients to ensure proper account reconciliation. The ideal candidate is detail-oriented, organized, and has a strong understanding of billing procedures, accounting principles, and customer service. 
Qualifications:

• 3+ years of experience within accounting and/or Finance
• Experience with handling complex billing questions on the phone and over email
• Strong attention to detail - Working in multiple systems to accurately bill renewals and update customer information(Salesforce and NetSuite experience, while not required, is a plus) 
• Ability to work on a team with shared responsibilities 
• Problem solver with the ability to research and ask questions 
• Customer Service mentality 
• Good verbal and written communicator that enjoys connecting with HCSS customers ● Prior experience demonstrating customer service and teamwork 
• Detail-oriented with the ability to manage and prioritize many open inquiries and issues concurrently 
• Technical aptitude to learn and use department tools 

Role Responsibilities:

• Respond to internal and external billing inquiries via phone and email, ensuring timely and professional customer service
• Investigate and resolve billing issues; update customer subscriptions and assets as needed
• Issue corrected invoices, credit memos, and rebills when necessary
• Coordinate with Sales and Customer Success teams to resolve billing discrepancies
• Review and process contract renewal quotes for accuracy; send via DocuSign
• Compare subscriptions across systems to ensure correct billing and renewals
• Follow up with customers on undelivered renewals and update contact info
• Generate invoices for mid-contract changes, add-ons, or non-standard billing cycles
• Create monthly invoices for GPS, SaaS, and Cloud-based product usage

BENEFITS & PERKS:Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:

• Flexibility to work Remotely - Must reside in Texas
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness
• And more!