About the Role
CommBox is a leading B2B SaaS company delivering intelligent communication and automation solutions to enterprise clients across Israel, EMEA, the US, and LATAM. We are looking for an experienced and detail-oriented Billing Specialist to join our Finance & Operations team. In this role, you will be the operational backbone of our revenue cycle — managing enterprise billing, collections, and financial accuracy as we scale globally.
What You’ll Do
• Manage end-to-end enterprise billing and collections on a daily basis, ensuring timely and accurate invoicing.
• Process and reconcile payments, including chargebacks, refunds, and disputes, with a focus on resolution speed and accuracy.
• Review payment entries and account balances to ensure correctness across all billing records.
• Analyze billing data proactively to identify discrepancies, prevent erroneous invoices, and improve billing processes.
• Partner closely with the Sales team on new deals, renewals, and contract-related billing requirements.
• Collaborate with the Finance team on contract structuring, new deal onboarding, and tax-related billing matters.
• Serve as the primary point of contact for enterprise clients on all billing and payment inquiries.
• Prepare financial and administrative reports related to accounts receivable, collections, and billing performance.
What We’re Looking For
• Minimum 5 years of experience in a Billing Specialist, Accounts Receivable, Collection Specialist, or Finance Operations role.
• Solid understanding of billing platforms, payment processing systems, and financial management tools.
• Proficiency in Microsoft Excel — including pivot tables, VLOOKUP, and data reconciliation.
• Strong verbal and written English communication skills; ability to manage client-facing correspondence professionally.
• Exceptional attention to detail with the ability to manage multiple priorities simultaneously.
• Familiarity with NetSuite — a significant advantage.
• Experience in a high-tech, SaaS, or startup environment — a plus.
Why CommBox
• Work at the intersection of finance and cutting-edge SaaS technology.
• Be part of a high-growth company with global operations and enterprise-grade clients.
• Collaborative, transparent culture with direct access to Finance leadership.
• Opportunities to drive process improvements and automation in billing operations.
CommBox enhances enterprise customer support by seamlessly integrating AI and automation. Our platform empowers support teams to deliver faster, more personalized experiences while focusing on high-value interactions. The result: improved efficiency, reduced response times, and increased customer satisfaction.
