Job Description

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. We are a mix of great people and great technology. Our success is driven by a strong partnership of employees, customers, and carriers. We also employ an industry-best Transportation Management System (TMS). We are a full service logistics company partnering with thousands of national and regional truckload and LTL carriers. We offer less than truckload (LTL), full truckload (TL), expedited, roadshow, warehousing, and ocean freight services.

Primary duties include quick and accurate onboarding of customers, preliminary credit worthiness review and providing assistance to users of our TMS (transportation management system).

Responsibilities

• Prepay. Process refunds, payments, etc

• Manage Prepay Mailbox

• Troubleshoots Prepay Issues

• Assist with invoices backup when needed

• Assist with TMS Customers when needed

• Any other billing functions that might be needed

Qualifications

• Previous Customer Service experience preferred

• Strong attention to detail

• Skilled in both verbal and written communication

• Proven analytical and problem-solving skills

• Capable of identifying customer needs and maintaining and supporting a customer service philosophy

• Ability to use decision-making skills to offer options and resolve problems in a variety of contexts in a fast-paced environment.

• Has the talent to exercise good judgment.

• Knack for adapting to constant changes in work environment, work assignments, and/or changes in priorities

Compensation & Benefits

• $17.00-$19.00 per hour depending on experience

• Medical Insurance with premiums paid at 100% for employees AND dependents

• Dental Insurance 100% paid for Employee

• Vision Insurance

• HSA with Employer Contributions

• Life Insurance

• Short Term Disability

• Long Term Disability

• 401(k) Plan

• Profit Sharing: Typical annual contribution of 15% of total eligible compensation

• Paid Holidays AND PTO

• Cancer, Critical Illness, and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretchingCapability of sight and hearing requiredAbility to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email talentacq@priority1.com.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)