Job Description

Job Location: Winnipeg, MB R3C 1S8
Position Type: Full TimeEducation
Level: 2 Year Degree
Salary Range: $37,000.00 - $46,000.00 Salary
Job Shift: Day
Job Category: FinanceFINANCE
WINNIPEG, MB, CANADA
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.  

POSITION SUMMARY  
The Billing Specialist role plays a critical role in our revenue cycle, ensuring accuracy in our client billing and financial reporting through auditing timesheets and draft invoices, invoicing timely, and reconciling revenue by client, location and service line. This role will own the revenue reconciliation and all related reconciliations and analyses as well as other key areas of the revenue cycle, including unbilled revenue/missed revenue opportunities. The role requires a self-starter that can be efficiently and effectively perform a task and self-check for accuracy.   This role also directly interacts with our clients and should always balance their best interests with that of the company.  Prompt and professional communication and etiquette is required for all client interactions, whether they be via meetings, calls, or emails.  This role directly reports to the Billing Manager.
WHAT DOES OUR BILLING SPECALIST DO? 
- Directly interactions with clients a high level of professionalism and care is required at all times.
- Daily Invoicing for all product lines, service lines, and locations in accordance with the underling Master Services Agreements (MSAs) and related Schedules.
- Audits timesheets for coding errors and provides immediate feedback to the applicable employee and his or her direct supervisor for all issues discovered.
- Performs root cause analysis for invoicing errors and provides respectful, fact-based, and immediate feedback to individual responsible and his or her immediate feedback, (for process improvement purposes only).
- Perform monthly user and license count true-ups for agreement invoicing.  Cross-check agreement counts to ConnectWise contacts and multiple vendor sources.  Identify and validate any variances ahead of invoicing.
- Works with appropriate personnel to identify, correct, and audit ConnectWise configuration issues.
- Works with appropriate personnel to identify, develop, and audit other automation opportunities.
- Prepare and analyze various monthly revenue reports and trend analysis by client, location, business team, and product/service line.
- Perform duties and responsibilities with a high degree of accuracy in a timely manner.
- Other feedback as needed for areas of improvement for better efficiency.
- Function as backup as required for other finance team members.
- Perform other duties and tasks as assigned.
WHAT ARE THE QUALIFICATIONS I NEED TO HAVE? 
- 2 year diploma or higher in Accounting or a related field
- 2 - 3 years of professional experience in an accounting or billing role
- Advanced Microsoft Excel skills
- Experience with NetSuite
- Experience with ConnectWise
- Strong attention to detail with excellent organizational and analytical skills
- Demonstrated professionalism and strong interpersonal communication skills
WHAT IS THE WORK ENVIRONMENT LIKE? 
- Primarily office‑based with standard working conditions.
- Requires regular sitting, standing, and computer use
- May involve occasional walking, lifting, or carrying equipment when working on‑site
- Regular interaction with internal teams and external clients via phone, email, and meetings
- Occasional travel to Convergence Networks or customer sites may be required
WHY SHOULD YOU WORK HERE?  
- Group benefits plans, including medical, dental, vision in US and health savings and supplement insurance (including dental) in Canada, including retirement plans (Group RRSP). 
- We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement. 
- We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth. 
- Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).  
PERFECT FIT… 
If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!  
We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.