Job Description

Billing Representative II - Monday to Friday, 7:00AM – 4:30PM Eastern

As a Billing Rep- Billing II, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills.

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Analyzes and applies responses from third party payers for all media types, paper and electronic. Includes denials, manual and electronic processes for insurance carriers.
• Post payments from payers’ explanation of benefits.
• Complies with departmental Business Rules and Standard Operating Procedures.
• Focuses efforts on increasing cash and/or reducing bad debt.
• Interprets explanation of benefits for appropriate follow up action.
• Utilizes automation tools to process the denials/cash responses.
• Communicates and collaborates with members, peers and/or providers to evaluate claims errors/issues, using clear, simple language to ensure understanding.
• Works on various other projects as needed.
• Meets the performance goals established for the position in the areas of production, quality, patient and client satisfaction as well as attendance.

Qualifications:

Required Qualifications:

• High School Diploma/GED or equivalent work experience.
• Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, Microsoft Teams, video conferencing and regular use of Access databases.
• Strong keyboard and navigation skills and ability to learn new computer programs.
• Strong communication skills, both verbal and written
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• 1+ years experience in A/R, Billing, and Customer Service, Insurance, or Healthcare.
• Some College level classes/coursework are preferred.
• Previous work experience in a fast-paced, production environment requiring strong multi-tasking and problem-solving skills
• Medical terminology acumen and experience preferred
• Knowledge of Quest billing, reject codes, WBS /QBS preferred.

Preferred Skills:

• Ability to work in a fast-paced environment.
• Ability to adapt to change.
• Ability to work cross functually within billing.
• Ability to understand EOBs (explanation of benefits)
• Strong keyboard and navigation skills and ability to learn new computer programs - Previous data entry experience preferred.
• Medical terminology acumen and experience preferred

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.