Job Description

• Location: Remote / Virtual
• Job Type: Full-Time
• Salary Range: $1,300–$1,600 USD/month
• Schedule: Monday to Friday 8:00 a.m. - 5:00 pm MST

About Us
HireHawk connects skilled professionals across Latin America and beyond with long-term remote opportunities at U.S. and Canadian companies. We’re outcomes-first: we care about clear expectations, clean execution, and building remote teams that clients trust. You’ll be supported by a globally distributed team that values ownership, follow-through, and high professional standards.

About the Role
You’ll support a U.S.-based plaintiff personal injury practice by owning the day-to-day flow of medical bills and records: requesting, tracking, following up, receiving, and organizing documents so the legal team can move cases forward confidently. The scope may evolve based on performance and the client’s internal staffing needs, with overlap between medical records retrieval and billing-related administrative support.

Responsibilities

• Own medical records and medical billing document flow for active plaintiff PI cases, ensuring nothing gets missed and everything is easy to find
• Request records and itemized bills from providers, then track statuses and follow up persistently until received
• Upload all incoming documents into the correct digital case file, using consistent naming and folder structure so the team can move fast
• Maintain accurate, up-to-date case documentation logs and notes so the team always knows what’s outstanding and what’s complete
• Support billing-related administrative tasks that may include organizing bills, identifying missing documentation, and preparing files for attorney/paralegal review
• Communicate professionally with providers, clients, and internal staff, setting clear expectations and documenting next steps
• Follow process and compliance requirements carefully (confidential information, secure handling, and quality checks)
• Work within the client’s remote desktop/server environment as needed (likely via LogMeIn), keeping files organized and accessible for the legal team

Requirements

Must-Have:

• Prior experience in plaintiff personal injury law (highly preferred)
• Hands-on experience handling medical records and medical bills in a legal environment (required)
• Bilingual English/Spanish (written and spoken)
• Strong follow-up discipline: you don’t “set and forget” requests—you track them to completion
• Excellent digital file management habits, strong attention to detail, and consistent documentation practices
• Familiarity with Google Workspace (Drive, Docs, Gmail) and Microsoft Word

Nice to Have:

• Experience supporting both medical records retrieval and legal billing/records support in the same role
• Comfort working in remote desktop environments and server-based file structures (e.g., LogMeIn)
• Familiarity with common PI case management systems (e.g., Filevine/Clio/Needles) [ASSUMED - please confirm]

Benefits

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)