Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

The Billing Operations Supervisor/Team Lead role will primarily perform tasks associated with the billing process for North America Field Service as well as supervise a team of specialists working as a team to create and extend invoices to customers for work accomplished by our field and branch offices.

KEY RESPONSIBILITIES:

• Lead the team of Billing Specialists assigned to execute customer billing tasks and other related tasks and also performing billing specialist’s tasks with the team.

• Support the Specialists to address billing corrections, customer disputes and collections as needed

• Deliver to established performance metrics

• Contribute to the continuous improvement of the billing process

• Commit to and monitor the Open Order status for month end related activities

• Own strategic planning of employee training and development for new hires

• Demonstrate and build deep process expertise

• Foster a culture of continuous improvement

• Demonstrate financial acumen

• Demonstrated ability to be both a team player and an effective team leader, focused on making a positive impact on the organization.

• Demonstrate organizational skills and ability to multi-task in an office environment

Required Qualifications:

• Bachelor’s Degree

• 2+ years of supervisory/leadership experience in an office environment

• 1+ years’ experience in customer service

Preferred Qualifications:

• Strong experience in Microsoft Office Suite, ServiceMax, Salesforce, and SAP

• Strong communication skills with the ability to present recommendations effectively to management in both written and oral form.

• Excellent leadership and organizational skills

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