The Billing Supervisor is responsible for delivering the best invoicing experience possible to ABM clients. This role supervises, develops, motivates and mentors the Billing Team to ensure weekly, bi-weekly and monthly invoicing across all Industries Groups is done timely, completely and accurately.
The Billing Supervisor works cooperatively with several functions within ABM and ESC Quote-To-Cash, including but not limited to Operations, FP&A, Accounting and Accounts Receivables. This role is responsible for handling a high volume of work (approx. 30,000 invoices monthly), resolving escalated issues and developing an environment heavily focus on customer service and efficiency. Ability to learn quickly and adapt is fundamental to the success of this role.
Oversee and streamline billing process across multiple contract types and Industries Groups
Ensure activities are performed in accordance with the Companies policies & procedures to ensure Revenue Recognition and SOX Compliance requirements are met
Coordinate, support and manage a team of 8-12 people, including performance evaluation, hiring & terminations decisions and training (technical and soft skills)
Implement quality assurance process to ensure completeness of billing and achievement of Department’s SLAs.
Address internal & external escalations as well as high profile and/or complex situations on a timely and accurately manner.
Run staff meetings, encourage personnel development and track team’s progress
Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
Prepare reports and attend monthly / quarterly calls with Branches / Operations / FP&A.
Establish strong partnership and interactions with IGP, Operations and FP&A to support customers’ needs.
Work closely with the Accounts Receivable Department to implement processes that contribute to faster cash receipt turnaround
May be required to bill special contracts, as needed
Work other duties and special projects as assigned.
Bachelor’s degree is preferred
Minimum of 5 (five) years of experience in Billing is mandatory
Minimum of 3 (three) years of managing people
Experience with complex billing types is a plus
Knowledge of ASC 606 is a plus
Experience with financial / SOX audit is a plus
Excel advanced level (v-lookups, sum-ifs, pivot table, etc)
Experience with large ERP systems, preferred JDE and Oracle Financials
Excellent oral and written communication skills
Strong sense of urgency for addressing internal and external customer needs
Strong attention to detail
ABM is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit www.ABM.com
