Job Description

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Billing Executive to support day-to-day billing operations, ensuring accurate and timely bill processing, invoice dispatch, reporting, and resolution of billing-related issues. This role will work closely with internal stakeholders, IT, and digital teams to enhance billing efficiency, streamline workflows, and drive continuous process improvements.

Make an Impact by:

• Perform daily and periodic billing activities in accordance with agreed schedules, ensuring accurate processing and timely dispatch of bills.
• Review and process revised billing requests, clarifying requirements with requestors and ensuring completion within agreed timelines.
• Liaise closely with IT teams to investigate, troubleshoot, and resolve billing system issues to minimise operational disruptions.
• Prepare, validate, and distribute billing reports to relevant stakeholders accurately and within established deadlines.
• Collaborate with digital and IT teams to identify opportunities for automation and digitalisation of billing processes, reporting, and workflows.
• Review existing billing procedures, identify process gaps, and recommend improvements to enhance operational efficiency, accuracy, and productivity.
• Perform User Acceptance Testing (UAT) for system enhancements, process changes, and new functionalities to ensure business requirements are met.
• Coordinate with internal stakeholders to manage billing requests, resolve discrepancies, and ensure timely completion of billing activities.
• Monitor outstanding billing issues and follow up with relevant teams to ensure prompt resolution and minimal impact on billing schedules.
• Maintain accurate billing records, supporting documentation, and reports in accordance with established operational guidelines.
• Ensure compliance with internal policies, standard operating procedures, and billing control requirements.
• Support ad-hoc assignments and other operational responsibilities as required by the Manager.

Skills for Success

• Minimum Diploma in any discipline, preferably in Business Administration, Information Technology, or a related field.
• Fresh graduates are encouraged to apply. Candidates with at least 2 years of relevant working experience in billing operations, finance operations, or administrative support will have an advantage.
• Proficient in Microsoft Excel for data processing, reporting, reconciliation, and analysis.
• Proficient in Microsoft Word for documentation and preparation of operational reports.
• Strong attention to detail with a meticulous approach to ensuring billing accuracy and data integrity.
• Good analytical and problem-solving skills with the ability to identify billing discrepancies and support issue resolution.
• Strong organisational and time management skills, with the ability to manage multiple requests and meet tight deadlines.
• Good verbal and written communication skills to coordinate effectively with internal stakeholders and cross-functional teams.
• Proactive, responsible, and adaptable, with a willingness to learn new systems and operational processes.
• Ability to work independently while contributing effectively within a team environment.
• Knowledge of Adobe Acrobat Writer for document preparation and management will be an added advantage.
• Exposure to billing systems, process automation, digitalisation initiatives, or User Acceptance Testing (UAT) will be an advantage.

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