Job Description

Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

Billing & Accuracy

• Prepare and issue billing packs on a timely basis (weekly targets)
• Ensure high accuracy in billing for both existing and new clients
• Process billing adjustments, new business and renewal billing

Client Management & Issue Resolution

• Manage and respond to client billing enquiries within agreed timelines
• Investigate and resolve complex billing issues involving insurers and internal stakeholders
• Maintain strong client relationships by delivering clear communication and reliable support
• Ensure minimal client complaints through high service quality and responsiveness

New Business & Onboarding

• Verify onboarding documents with Sales/Renewal teams to ensure data accuracy

Operations & Process Improvement

• Monitor billing turnaround time and ensure invoices are issued within SLA
• Identify process gaps and drive improvements to enhance billing efficiency
• Increase productivity of billing output while maintaining accuracy
• Maintain proper documentation and support reporting needs

Compliance

• Ensure all billing activities adhere to internal policies and regulatory requirements

Requirements

WHAT WE EXPECT OF YOU:

• Bachelor’s degree in a relevant field (e.g., Business, Finance, Insurance) is preferred
• 1–2 years of experience in finance, billing, or the insurance industry is an advantage
• Fresh graduates are encouraged to apply!
• Strong proficiency in Microsoft Excel (e.g., formulas, data handling, basic analysis)
• Strong attention to detail with solid analytical skills
• Self-motivated and able to work independently with minimal supervision
• Proactive, collaborative, and adaptable with an entrepreneurial mindset