Job Description

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Billing Management Officer (BMO) plays a key role within the Enterprise Billing team, responsible for creating and delivering accurate billing and invoicing for Premium Managed customers.

This role ensures that billing data is processed accurately through Operational Support Systems (OSS), aligned with customer contractual requirements. You will manage billing inputs, perform validations, resolve exceptions, and deliver customer-specific billing outputs on a monthly cycle. The role also requires strong ownership in maintaining data integrity, resolving issues, and contributing to continuous improvement in a high-volume, fast-paced environment. Employees will be required to work according to the operational hours of the overseas operations they support.

Make an Impact by

• Deliver accurate billing – Process and generate customer billing data and invoices in line with contractual requirements and billing schedules
• Manage billing inputs – Load, validate, and process billing data using OSS systems, applying defined processing rules
• Ensure data integrity – Maintain high accuracy of billing inputs and minimise rework through effective validation
• Investigate billing issues – Analyse and resolve billing errors, exceptions, and discrepancies
• Support billing operations – Produce billing reports, invoices, and required system loads (e.g. MBG loads)
• Troubleshoot and escalate – Identify issues and escalate to appropriate teams when required
• Manage enquiries – Address billing-related queries from internal stakeholders and support resolution
• Drive continuous improvement – Provide feedback on processes and work instructions to improve efficiency and accuracy
• Monitor data quality – Track incomplete or inaccurate billing inputs and provide feedback to upstream teams
• Ensure customer outcomes – Deliver billing outputs that meet SLA timelines and customer expectations

Skills for Success

• Diploma or Degree in Business, Finance, Accounting, or a related discipline
• 2 to 3 years relevant experience in billing operations, data processing, or high-volume transactional environments
• Strong understanding of billing processes and data validation principles
• Experience working with systems and large data sets across multiple platforms
• Proficiency in Microsoft Excel and MS Office applications
• Strong analytical and problem-solving skills with attention to detail
• Ability to manage multiple deadlines and deliver outputs within tight timelines
• Good communication and stakeholder management skills
• Ability to troubleshoot issues and work collaboratively across teams
• Strong organisational and prioritisation skills
• A proactive, responsible, and team-oriented mindset