Job Description

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Billing Assurance Officer plays a key role within the Enterprise Billing team, ensuring billing accuracy and revenue assurance for Premium Managed customers. This role is responsible for conducting detailed audits of customer billing against contractual agreements, identifying discrepancies, and ensuring all billed items are accurate and complete. You will perform in-depth data analysis across multiple systems, manage audit findings through to resolution, and contribute to improving billing accuracy and customer experience. Employees will be required to work according to the operational hours of the overseas operations they support.

Make an Impact by

• Perform billing audits – Conduct monthly audits on assigned customer accounts to validate billing accuracy against contracts
• Ensure billing compliance – Review contracts, pricing schedules, and billing data to ensure all charges are correctly applied
• Analyse discrepancies – Identify incorrect, missing, or misaligned charges and highlight potential revenue risks
• Manage issue resolution – Track audit findings and manage corrections through to resolution within defined timelines
• Prepare audit reports – Compile detailed monthly reports outlining audit results, discrepancies, and insights
• Validate supplier billing – Review supplier charges and ensure correct on-billing to customers
• Maintain data accuracy – Consolidate and validate large volumes of billing and contract data across multiple systems
• Support continuous improvement – Identify recurring issues and recommend process or system enhancements
• Collaborate across teams – Work closely with Billing, Finance, Service Management, and Delivery teams to resolve issues
• Support customer outcomes – Contribute to improving billing transparency, accuracy, and overall customer experience

Skills for Success

• Diploma or Degree in Business, Finance, Accounting, or a related discipline
• 2 to 3 years relevant experience in billing operations, billing assurance, audit, or data reconciliation
• Strong analytical skills with the ability to interpret large volumes of data and complex contracts
• High attention to detail with a strong focus on accuracy and quality
• Experience working in systems-driven environments with multiple data sources
• Proficiency in Microsoft Excel and MS Office applications
• Strong understanding of billing processes and revenue assurance principles
• Ability to manage multiple deadlines and deliver outputs on time
• Good communication and stakeholder management skills
• Problem-solving mindset with the ability to identify root causes and recommend improvements
• A proactive, responsible, and team-oriented approach