Job Description

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Carriage Billing Executive is responsible for implementing billing and pricing for Optus Enterprise & Business customers, ensuring accurate and timely invoicing aligned to customer network configurations and contractual agreements. This role plays a key part in revenue assurance by interpreting customer orders, applying correct pricing, and maintaining billing accuracy across multiple billing systems. The incumbent is also responsible for investigating billing errors, resolving discrepancies, and contributing to continuous process improvement initiatives in a high-volume, fast-paced environment. Employees will be required to work according to the operational hours of the overseas operations they support.

Make an Impact by

• Deliver accurate billing – Ensure timely and accurate billing aligned to customer configurations and contractual pricing agreements
• Implement billing changes – Interpret customer orders and accurately create, update, or amend services and pricing in billing systems
• Ensure revenue assurance – Monitor and resolve billing errors, exceptions, and discrepancies to maintain billing integrity
• Manage billing enquiries – Investigate and resolve billing issues and customer enquiries within SLA timelines
• Maintain data accuracy – Ensure completeness and accuracy of billing inputs across multiple systems
• Support reporting – Manage billing error reports and achieve individual performance targets
• Collaborate across teams – Work closely with Customer Service, Network, Sales, Delivery, IT, and Credit Management teams to resolve billing inputs and issues
• Prioritise workload – Manage competing priorities across orders, billing changes, enquiries, and reporting requirements
• Identify improvements – Highlight process gaps and support initiatives to improve billing accuracy, efficiency, and customer experience
• Ensure customer outcomes – Take ownership of billing issues to deliver seamless and timely resolution

Skills for Success

• Diploma or Degree in Business, Finance, Administration, or a related field
• 2–3 years of experience in billing operations, data processing, or high-volume transactional environments; telecommunications industry exposure is advantageous
• Strong understanding of billing processes, pricing structures, and data validation
• Experience working with billing systems and relational databases is preferred
• Proficiency in Microsoft Excel and MS Office applications
• Strong analytical and problem-solving skills with high attention to detail
• Ability to interpret customer orders, contracts, and pricing requirements accurately
• Strong organisational and prioritisation skills with the ability to manage high task volumes
• Ability to handle multiple deadlines and competing priorities in a fast-paced environment
• Excellent communication and stakeholder management skills
• Ability to work collaboratively across multiple teams
• High level of accuracy, accountability, and ownership in task execution
• Self-motivated, adaptable, and able to work independently and within a team