Job Description

The Role: Billing Customer Service Representative

Who You Are:

You are a customer-focused professional who enjoys helping others and solving problems. You thrive in a fast-paced environment, communicate effectively with customers and coworkers, and can manage multiple priorities while maintaining accuracy. You are detail-oriented, adaptable, and take pride in providing a positive customer experience. You’ll serve as the first point of contact for customers with billing-related questions and account requests.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

• Provide professional and timely customer service regarding billing inquiries via phone and email.
• Manage and respond to inquiries received through the Billing department email inbox.
• Answer incoming customer calls and assist with account questions, invoice requests, payment inquiries, and general billing support.
• Update and maintain customer account information and records.
• Route complex billing issues, account disputes, reconciliations, and adjustment requests to Billing Specialists for resolution.
• Collaborate closely with Billing Specialists to ensure timely follow-up and resolution of customer concerns.
• Document customer interactions and maintain accurate records of communications and requests.
• Work collaboratively with employees across departments to provide exceptional customer support.
• Meet departmental service standards for responsiveness and customer follow-up.
• Perform other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required.
• 3+ years of customer service, call center, billing support, administrative support, or related experience.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to remain professional and courteous in challenging situations.
• Strong attention to detail and accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• Ability to learn new systems and processes quickly.
• Strong problem-solving skills and ability to determine when issues should be escalated.
• Ability to collaborate effectively across departments and work as part of a team.
• Overtime availability as needed.

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity
2. Service to the customer above all else
3. Do what is right
4. Good enough is not good enough: pursue excellence
5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it For You:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.