Job Description

Our Company

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, alongside investing in and supporting our partners and employees.

Due to continued growth, we are seeking a highly organised and detail-oriented Billing Coordinator to join our Managed Services team. This is an excellent opportunity for a motivated individual looking to develop their career within a fast-paced, global organisation.

The Role

You will play a key role in supporting the end-to-end order lifecycle for Managed Services customers. Working closely with Service Delivery, Sales, Operations, Procurement, and Finance teams, you will ensure customer orders, contracts, purchase orders, and billing data are managed accurately and efficiently from initiation through to revenue recognition.

The successful candidate will act as a central point of coordination between operational and commercial functions, helping to ensure services are delivered in line with contractual requirements while maintaining accurate revenue-related records and supporting business growth.

This role is focused on operational excellence, stakeholder collaboration, and process improvement rather than traditional accounting or finance activities.

What You'll Do

• Manage the end-to-end order lifecycle for Managed Services customers, from receipt of customer purchase orders through to service activation and billing readiness.
• Review and validate customer purchase orders, contracts, and commercial documentation to ensure compliance with internal requirements.
• Coordinate with Service Delivery, Operations, Procurement, and Sales teams to ensure all service requirements are captured accurately.
• Maintain accurate customer records, service inventories, pricing schedules, and contractual data across relevant business systems.
• Monitor revenue-related workflows and ensure customer orders progress through operational processes on schedule.
• Support invoice readiness activities by ensuring service delivery and commercial data are accurate and complete.
• Investigate and resolve order management, service delivery, and revenue-related queries in a timely manner.
• Work closely with internal stakeholders to identify and address process bottlenecks or operational inefficiencies.
• Support customer onboarding activities and assist with new service implementation requirements.
• Ensure customer requests, contractual changes, renewals, and service amendments are processed accurately.
• Produce operational and commercial reports to support management decision-making.
• Assist with forecasting, pipeline tracking, renewals management, and revenue operations reporting.
• Contribute to continuous improvement initiatives aimed at enhancing operational efficiency, customer experience, and service delivery quality.
• Build and maintain positive working relationships with customers and internal stakeholders across multiple business functions.
• Manage multiple priorities effectively while ensuring service level commitments and deadlines are achieved.

Essential Qualifications & Experience

• Previous experience in revenue operations, order management, customer operations, contract administration, commercial operations, or service delivery coordination.
• Experience working in a customer-facing or business operations environment.
• Strong working knowledge of Microsoft Office applications, particularly Excel.
• Excellent communication skills with the ability to engage effectively with stakeholders at all levels.
• Strong attention to detail and the ability to manage large volumes of operational and commercial data accurately.
• Excellent organisational skills with the ability to prioritise competing workloads.
• Strong problem-solving skills and a proactive approach to process improvement.
• Ability to work independently while collaborating effectively within a global team environment.

Desirable Qualifications & Experience

• Experience supporting Managed Services, Technology Services, Telecommunications, IT Services, or related industries.
• Familiarity with order management, CRM, ERP, PSA, or service management platforms.
• Understanding of purchase order management, contract administration, revenue tracking, or customer lifecycle management.
• Experience coordinating activities across Sales, Operations, Finance, Service Delivery, and Procurement functions.
• Experience working within a fast-paced, service-driven environment.
• Knowledge of commercial processes, contract management, or recurring revenue models.
• Experience contributing to operational reporting, forecasting, or business process optimisation initiatives.

Key Competencies

• Customer Focus
• Stakeholder Management
• Commercial Awareness
• Attention to Detail
• Communication & Collaboration
• Problem Solving
• Organisational Skills
• Accountability
• Adaptability
• Process Improvement Mindset
• Operational Excellence

Belonging at EOS

EOS IT Solutions is committed to creating a diverse, inclusive, and authentic workplace. We celebrate the unique backgrounds, experiences, and perspectives of our employees and believe that diversity drives innovation and success.

We are proud to be an equal opportunity employer and welcome applications from all qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law.

At EOS, we foster a culture of respect, collaboration, and continuous development, ensuring every employee feels supported, valued, and empowered to reach their full potential.

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