Job Description

Billing & Collections Representative- USA

Mexico City, Hybrid

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Billing & Collections Representative- USA supporting our Finance, Accounting, & Audit team, you will be trusted to ensure timely payments for services rendered or goods supplied, manage credit and collections processes, and maintain healthy customer accounts in USA.

In this role, a typical day will include:

• Collecting outstanding receivables according to contract and customer payment terms, identifying and resolving invoice disputes promptly.
• Monitoring payment performance and adjusting credit limits and risk codes as necessary to ensure financial liquidity.
• Collaborating with customers to improve accounts receivable performance, including setting up special credit arrangements and payment schedules.
• Preparing reports on overdue accounts, supporting month-end close, and ensuring compliance with internal and external policies.
• Providing training and guidance to junior team members, handling escalated issues, and leading improvement initiatives to enhance processes.

What You’ll Bring to Alcon

• Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience).
• 2+ years of experience in Accounts Receivable, Credit & Collections, or similar roles in a call center environment.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Excellent communication and negotiation skills with a customer-oriented approach.
• Proficiency in MS Office and familiarity with ERP systems (SAP preferred).

How You Can Thrive at Alcon

• Opportunity to develop professionally within a global leader in eye care.
• Collaborative and inclusive team environment.
• Competitive compensation package and hybrid work model.

Alcon Careers

See your impact at https://www.alcon.com/careers

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.