Principal Duties and Responsibilities
Perform all tasks related to processing special handling invoices for large, complex commercial customers
Maintain third party billing portals
Communication with cross functional internal teams related to customer account status will be required
Communication with various large commercial customers regarding account status
Maintain strong customer relationships through effective communication
Perform and maintain account billing reconciliations for customers
Investigate and resolve any irregularities or inquiries timely and accurately
Provide documentation to customers or cross functional teams requesting invoices, statements, etc.
Maintain sensitive customer financial information and organized financial records, electronically
Recommend improvements for invoicing processes
Researches and resolves second and third level customer inquiries
Develop key relationship with cross functional teams to mitigate invoicing errors
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
