Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as a Billing Assurance Specialist at Civica

The Billing Specialist will play a key role in ensuring customer invoices are accurate, compliant with contractual agreements, and issued in line with internal controls and accounting standards. The role will work closely with Sales, Service Delivery, and Finance teams to resolve billing queries, manage purchase orders, support inter‑company invoicing, and assist with revenue recognition under IFRS 15.

The role will also support data cleansing and process readiness as the business prepares to migrate to NetSuite, operating within an environment where some billing processes remain manual.

As the role supports a UK based business, there will be a requirement to work some bank holidays.

This role operates within a shift pattern to support global business hours.

• Early shift: 7:00am start
• Late shift: 1:00pm start

What you will do to be successful in this role :

• Billing Accuracy Raise invoices correctly per contracts, pricing schedules, and billing profiles.
• Data Validation Check billing across recurring, usage‑based, milestone, and one‑off models.
• Invoice Checks Perform detailed reviews to minimize errors and rework.
• Complex Billing Support customers with multiple contractual arrangements and profiles.
• Inter‑company Billing Manage billing across multiple entities.
• Contract Alignment Review contracts to ensure billing matches commercial terms.
• PO Management Chase outstanding POs and resolve delays with stakeholders.
• Risk Escalation Flag issues when billing cannot proceed due to PO/contract gaps.
• Record Accuracy Keep billing and contract records updated in systems.
• Query Resolution Act as the go‑to contact for billing queries.
• Stakeholder Collaboration Work with Sales and Service Delivery to resolve disputes.
• Service Validation Confirm billed services align with delivery.
• Cash Flow Protection Resolve issues quickly to safeguard revenue and relationships.
• Revenue Assurance Assist with IFRS 15 compliance and revenue recognition.
• Reconciliation Match billing, revenue, and contract data.
• Risk Control Spot gaps and propose improvements.
• Audit Support Provide data and documentation for audits.
• Process Improvement Enhance billing processes, controls, and documentation.
• Standardisation Align billing profiles across customer types.
• Knowledge Sharing Promote best practices within the team.

Requirements

Essential

• Proven experience in a Billing, Revenue Assurance, or Finance Operations role within a large organisation
• Experience handling multiple billing profiles and complex customer contracts.
• Practical working knowledge of IFRS 15 and its impact on billing and revenue.

• Strong contract interpretation skills.
• Experience working cross functionally with Sales, Service Delivery, and Finance teams.
• High attention to detail with a strong control mindset.
• Confident communicator, able to explain billing positions clearly to internal and external stakeholders.
• High standard of written and verbal English communication, suitable for stakeholder and customer interactions

Desirable

• Experience working in a shared service or global delivery model.
• Exposure to ERP / billing systems (NetSuite preferred)
• Experience supporting audits or regulatory reviews.

Personal Attributes

• Proactive and solution focused.
• Comfortable challenging constructively when billing is not contractually correct.
• Able to manage competing priorities and work to deadlines.
• Strong sense of ownership and accountability.

Benefits

Why you'll love working with us.

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.