Job Description

Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

The Billing Coordinator role is a mission critical role that directly affects customer satisfaction by providing an effortless experience to both internal stakeholders and external customers.

The role is responsible for creation of internal service orders to ensure accurate accounting and invoicing of Zayo internal services; collaborating with other departments to ensure accurate set up of orders and that completed orders are moved forward to billing queues timely; order and invoice processing; calculation of credit amounts related to disputes. The Billing Expert Coordinator will work with network expense, customer service, product, and finance departments to meet these goals and establish efficient financial infrastructure across all of Zayo. The right candidate will possess analytical and decision-making skills and will be a subject matter expert in these areas.

Key Responsibilities:

• Analyse service orders prior to invoicing the customer to ensure data integrity and adherence to operational finance principles.
• Take ownership of analysing and reviewing service orders for accuracy prior to moving into billing queues.
• Manage order processing from the billing queue through to customer invoice.
• Own ad-hoc invoicing and associated processes.
• Become subject matter expert in identifying and resolving issues with service order processing.
• Responsible for service order data management for internal entity transfer pricing.
• Work collaboratively with sales, customer service, service delivery, and product teams.
• Understand policies, procedures, and practices surrounding orders and invoicing and be an Expert resource for each.
• Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo.
• Raise credit notes related to customer disputes and write off documents for one of cases i.e. bankruptcies.
• Work with IT to upload credits and invoices from BOSS to Fusion on a monthly basis.
• Ensuring strict adherence to the legal and taxation requirements for invoicing across all European countries, keeping informed and providing regular refreshers training to colleagues to ensure we comply with each jurisdiction.
• To complete any other reasonable task as requested by management.

Qualifications and experience:

• Accounting degree preferred. Work experience in a finance environment may be substituted for educational requirements.
• 2 – 3 years’ experience preferred.
• Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office Applications.
• Knowledge of Salesforce.com and/or telecommunications billing systems and processes preferred.
• Advanced financial & analytical skills: ability to define problems, collect data, establish facts and draw valid conclusions.
• Proficient in data manipulation and extraction techniques.
• Proficient in data analysis and report design and development.
• Ability to adapt to change quickly, as well as manage a high-volume workload efficiently and effectively.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to work extended hours during billing period (first week of the month) and achieve results in a deadline driven environment.
• Extreme attention to detail and a passion for data.
• High energy self-motivator with a strong work ethic and ability to multi-task.
• Strong sense of teamwork with a drive for learning and growth.
• Good knowledge of European invoice legal and tax requirements is preferred.
• Experience with Oracle Fusion and BOSS is preferred.
• Fluency in written & oral French and/or German is preferred.

Rewards

• Competitive compensation including annual incentive plan
• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum
• Hybrid working
• Health and life Insurance
• Meal vouchers
• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, ethnic or national origin, disability status, genetics, military service status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, redundancy, transfer, leaves of absence, compensation and training.