Job Description

Requisition No: 873399

Agency: Management Services

Working Title: BILLING ASSISTANT - 72000821

Pay Plan: Career Service

Position Number: 72000821

Salary: $41,458.82

Posting Closing Date: 04/17/2026

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Billing Assistant
Division of Telecommunications, Bureau of Financial Operations
State of Florida Department of Management Services
This position is located in Tallahassee, FL

and Responsibilities:

General Duties:
This position performs fiscal and accounting work for a variety of telecommunication services including activities involved with updating account details. This position is responsible for the collection of outstanding invoices for assigned customers, mail distribution for the division, and download of all monthly bills for accountants. This position also supports the bureau as requested.

Specific Duties:
Contact assigned customers with outstanding invoices and coordinate payment of invoices to ensure timely payments and follow-up as defined in the Collections Process procedures. Track all calls, emails, and the status of the collection efforts by providing the spreadsheet to the Accountant III & your supervisor weekly for updating management monthly.

• Daily review the CSAB SIMS application to investigate and complete the tickets. This will require contact with the co-worker that handles the telephone system or service.
• Retrieve detail from the CSAB System or Archived PDF’s for customers to provide copies of past due invoices.
• Download all monthly bills from the telecommunication providers and save on the M drive. Scan the summary pages of the invocies to the accountant and their supervisior.
• Daily sort, date stamp and distribute incoming mail for the Division. This position is responsible for providing mail to the appropriate areas as requested.
• Assist, as required, in any telecommunications programs or special projects related to the record keeping, maintenance or generating fiscal records of the billing system. This includes updating reports and spreadsheets by identifying customers who are using DMS-DivTel SUNCOM Services. Update addresses and customer detail as required in billing system to ensure accurate customer detail.
• As needed, deliver Check Transmittals and other detail/correspondence to DMS Bureau of Financial Services.

Knowledge, Skills, and Abilities:

• Knowledge of accounting principles, practices and procedures.
• Knowledge of the methods of data collection, processes and procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to prepare and maintain a variety of accounting reports.
• Ability to understand and apply applicable rules, regulations, policies & procedures relating to an accounting program.
• Ability to solve problems and make decisions
• Integrity, Communication (Listening, Writing, Verbal, Interpreting) Respect, Excellence, Accountability, Teamwork, Flexibility & Empowerment

Minimum Qualifications:

• High School Diploma
• Microsoft systems experience.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Interim Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.