Job Description

PRIMARY RESPONSIBILITIES

• Work within the iFortress program to collect pickup and drop off tool data, while coordinating with all US district managers ensuring accuracy of quantities on the delivery forms.
• Place the reconciled iFortress data into correct invoicing template.
• Create sales orders in Prophet 21 (Fortress’ ERP system) for all new pads and coordinate with customers for Purchase Orders when applicable.
• Communicate and participate in creating Rebuild Kits in Prophet 21 to ensure invoicing (relieving inventory) can be achieved effectively.
• Constantly communicate with all customers to resolve all discrepancies and monitor possible issues with invoicing.
• Collaborate with the Fortress Operations and Accounting teams to ensure invoicing process flow is accurate.
• Be accountable ensuring accurate and timely distribution of invoices to customers.
• Keep open line of communication with customer’s Accounts Payable departments to ensure any billing changes are captured and communicated.
• Have open communication with Customer’s operations managers to ensure correct the billing is invoiced, and Fortress’s billable tools match the customer’s billable tool count.
• Post-invoice, understand and participate in all AR efforts, to ensure payment is made to Fortress in a timely manner and report progress to Fortress management.
• Maintain a professional customer service mentality to assist both Fortress’ US districts and Fortress’ customer base.
• Perform additional administrative or clerical duties as assigne

EDUCATION & INDUSTRY EXPERIENCE QUALIFICATIONS

• High School Diploma or Equivalent
• 4 or more years of administrative work
• Experience working with ERP’s, Accounts Receivable, and Accounts Payable is preferred

JOB REQUIREMENTS

• Working hours to be identified by manager (Day shift)
• Effective written and oral communication skills.
• Communicating clearly and timely in all areas of the position’s responsibilities
• Able to work well with minimal supervision.

BEHAVIORAL COMPETENCIES

• Building strong customer relationships and delivering customer-centric solutions (Customer Focus).
• Able to apportion time effectively to complete tasks (Priority Setting).
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing Others).
• Consistently achieving results, even under tough circumstances (Drives Results).

TECHNICAL COMPETENCIES

• Basic computer skills – Microsoft Outlook, Word, Excel.
• Data entry comprehension
• Basic knowledge of filtering, creating pivot tables etc.