Job Description

Billing and Revenue Supervisor

Join our team!
Our Customer Service Department is hiring a visionary leader to join our team as a Billing Supervisor. Here, you will be responsible for ensuring the delivery of high-quality customer service, as well as the timely and accurate billing of approximately three million bills annually for our customers.

Why you will love this job:
If you are someone who embraces innovation, champions change, and is motivated to lead a team of remote/hybrid employees, we want to hear from you! In this role, you will lead and develop a team where everyone is empowered to think strategically and make an impact in their job.

Responsibilities include:

• Managing and improving the activities of your team, including overseeing special projects, billing processes, programs, and compliance with policies, rules, regulations, tariffs, etc.
• Hiring, training, coaching, directing, and evaluating the performance of assigned staff; establishing performance requirements and personal development targets; monitoring performance and providing coaching for performance improvement and development
• Overseeing financial and billing auditing control measures and participating in audits
• Overseeing complex billing issues such as billing adjustments and corrections made by researching, analyzing, and identifying consumption inconsistencies and demand information for residential, commercial, and industrial customers
• Conducting analysis and providing feedback regarding billing issues resulting from internal processes
• Formulating strategies for timely and accurate billing, developing and managing policies and procedures, and identifying and implementing continuous improvement measures for billing and billing-related programs
• Working closely with customers to resolve complex customer billing issues.

Qualifications: Highly qualified candidates will offer customer billing experience in the utilities industry and demonstrated experience in a leadership or supervisory role. Customer service, payment and collections, and other related experience will be considered in place of utility billing experience. A bachelor's degree in Business, Communications, Finance, or a closely related field is valued. We are also interested in learning about your knowledge, skills, and abilities in the following:

• Strong customer service and relationship management skills
• Proven leadership with experience in fostering and inspiring team members to achieve results and implement new ideas and concepts to drive efficiencies and lower costs
• An ability to communicate effectively, both written and orally, to all levels in the organization and to customers
• Ability to think critically, problem-solve, and make sound decisions
• Advanced knowledge of billing functions and controls, rates, metering, rules, and regulations, ideally within the utility industry

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Who We Are:
Colorado Springs Utilities offers a 100-year reputation for providing electric, natural gas, water, and wastewater services to the Pikes Peak Region. As a municipal utility, our mission is to provide safe, reliable, and competitively priced utilities to our customers. Our organizational values of Safety, People, Trust, Responsibility, Collaboration, and Continuous Improvement serve as our guiding principles and are the foundation of our culture.

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness