Job Description

The salary range for this job posting is $43,950.00 - $70,319.00 annually + bonus + benefits. Pay Type: Hourly

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is seeking a Billing and Payment Specialist to work a flexible hybrid role from our Charleston, WV location. This role will report to the Director, Treasury Operations.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

The Billing & Payment Specialist is responsible for the accurate and timely processing of customer billing, payment posting, cash receipts, bank deposits, account reconciliation, and collection support activities. This position serves as a key point of contact for customers and internal business partners regarding billing inquiries, payment research, account discrepancies, and collection matters. The role supports operational excellence by ensuring accurate financial records, maintaining strong internal controls, and identifying opportunities to improve billing and payment processes.

ESSENTIAL FUNCTIONS:

• Process and accurately post customer payments received through various channels, including lockbox, electronic payments, ACH, wire transfers, and checks.
• Prepare and reconcile daily bank deposits and cash receipt activity.
• Research and resolve payment discrepancies, unapplied cash, billing errors, and customer account issues.
• Maintain accurate customer account records and ensure timely application of payments.
• Monitor accounts receivable balances and assist with collection efforts on past-due accounts.
• Respond to customer and internal inquiries regarding billing, payment status, account balances, and transactions.
• Perform daily, weekly, and monthly reconciliations of billing, payment, and cash activity.
• Identify process improvement opportunities to enhance efficiency, accuracy, and customer service.
• Support month-end closing processes and provide reporting related to billing, collections, and cash receipts.
• Ensure compliance with company policies, accounting standards, and internal control requirements.
• Assist with testing and implementation of billing, payment, and treasury-related system enhancements.
• Monitor outstanding checks and credit balances, assisting with the preparation and filing of unclaimed property reports and remittances as required by applicable state regulations.
• Perform other duties as assigned.

OTHER FUNCTIONS:

• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience in billing, accounts receivable, cash application, treasury operations, or related financial functions preferred.
• Experience with automated billing systems and payment processing platforms preferred.
• Strong understanding of billing, payment processing, cash application, and accounts receivable procedures.
• Ability to reconcile accounts and investigate discrepancies.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and financial systems.
• Effective verbal and written communication skills.
• Strong customer service and problem-solving capabilities.
• Ability to prioritize work, manage multiple tasks, and meet deadlines.
• Ability to work independently and as part of a team.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?

At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance
• Company-provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan - 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.

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