The University of Iowa Treasury Operations Department is seeking a Billing and Loan Collections Specialist. This position will specialize in student loan administration activities or accounts receivable collection activities.Perform internal collection activities for university delinquent accounts receivable and federal and institutional delinquent loan outreach.Maintain compliance with source rules and regulations in accordance with university policies, state and federal financial aid regulations, Fair Debt Collection Practices Act (FDCPA) and associated regulations.Assist with cross training of all team members and documentation of procedures

This position is not eligible for University sponsorship for employment authorization.

Duties to Include:

• Serve as liaison to vendors, current and former students, current and former employees, general public and University departments concerning inquiries of processing and collection of university loans and accounts receivable.
• Contact and counsel account holders with delinquent AR and/or loans. Negotiate and set up payment agreements with former student and non-student accounts.
• Develop and maintain strong knowledge and understanding of university billing, financial aid, collection policies and procedures and Federal Debt Collection Procedure Act requirements.
• Maintain effective working relationships with staff, students, department administrators, collection agencies, third-parties, and the public.

Location: University Capitol Centre (UCC)

Schedule: Monday-Friday, 8am-4:30pm

For a full job description, please send an e-mail to the contact listed below.

Required Qualifications:

• A Bachelor's degree in Business Administration or related field or an equivalent combination of education and experience
• Administrative and/or accounting experience (typically 1 year) to include report preparation, working collaboratively in a team environment and account reconciliations
• Excellent customer service experience (typically 1 year) including interactions in person, on the phone or via email
• Excellent written and verbal communication skills
• Proficient with Microsoft Office software applications; Excel, Word, and Outlook
• Demonstrated competence, analytical skills and report presentation using MS Excel spreadsheet software or other similar software
• Demonstrated logic, reasoning, and problem-solving skills
• Experience working with confidential information

Desired Qualifications:

• Some knowledge of University systems, policies, and procedures
• Some knowledge of accounts receivable management, collections, loan administration and accounting experience
• Some knowledge and experience working with Microsoft Access or other database systems

Position and Application Details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background investigation. Up to 5 professional references will be requested at a later step in the recruitment process. State agency employers in Iowa are required to use E-Verify to confirm employment eligibility. University of Iowa employees, including those who work remotely or out-of-state, are subject to E-Verify

For additional questions, please contact Andy Brus at andrew-brus@uiowa.edu or 319-467-1454.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location

About the University of Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.