Job Description

We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.

Billing

• Calculate and update monthly and projected billing in the corresponding file.
• Issue invoices in Argentina using the ARCA system.
• Issue invoices through the Receita Federal for operations in Brazil.
• Coordinate invoice issuance from Mexico via the local office.
• Issue invoices for the U.S. entity using Chargebee.
• Enter new clients and configure plans, discounts, and specific terms in Chargebee.
• Email invoices to clients.
• Upload and submit invoices through clients' designated portals.

Collections

• Actively follow up on outstanding payments.
• Record received payments in the billing file.
• Reconcile payments across various bank accounts.
• Record and maintain updated payment terms for clients.

Customer Care

• Manage inquiries received through the billing email inbox.
• Resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.

Sales Assistant

• Handle vendor onboarding: complete forms, send documentation, and register on client portals.
• Keep customer and contract databases up to date.

General Administrative Tasks

Execute general administrative tasks as required, such as:

• Managing commission payments for the sales team/partners.
• Saving and organizing collection data.

Requirements

- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

- 2+ years of experience in billing, collections, or accounting roles.

- Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal).

- Previous exposure to regional billing processes (If you have done Argentina, Brazil, Mexico and the U.S. is a strong plus!).

- Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting.

- Experience using billing and subscription platforms like Chargebee is highly desirable.

- Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable)

- High attention to detail and organizational skills.

- Strong communication and customer service abilities.

- Team player, but able to work independently and proactively

Benefits

● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

● Soft Hybrid Work: We meet once a week in our office, the rest of the time you can work remotely from wherever you like!