Job Description

Location: Makati City

Work Setup: Fully Onsite

Employment Type: Project-Based, 12 months with possibility of extension

Schedule:

• Monday to Thursday: 8:00 AM–6:00 PM
• Friday: 8:00 AM–5:00 PM

The SOW specifies an onsite assignment at The World Centre, Sen. Gil Puyat Avenue, Makati City, with a 12-month deployment that may be extended.

About the Role

The Billing and Collections Assistant supports day-to-day billing, collections, reconciliation, and operational activities within a healthcare/HMO environment. The position is responsible for maintaining accurate billing records, monitoring payments and outstanding accounts, resolving discrepancies, responding to billing-related inquiries, and coordinating with internal teams and external stakeholders.

The role requires strong attention to detail, customer service orientation, documentation skills, and the ability to handle financial transactions and account-related concerns accurately and within required timelines.

Key Responsibilities

Billing Support

• Assist in preparing and issuing accurate invoices based on contractual agreements and services rendered.
• Maintain complete and accurate billing documentation, including records related to claims, payments, adjustments, and other transactions.
• Reconcile billing statements against payments received and identify discrepancies requiring investigation.
• Respond to billing inquiries from clients, providers, and other stakeholders.
• Prepare billing reports and summaries covering outstanding balances, trends, discrepancies, and significant billing concerns.
• Coordinate with Finance, Customer Service, Collections, and other departments to support smooth billing operations.
• Provide billing documents and information required during internal and external audits.
• Recommend improvements that may enhance billing accuracy and operational efficiency.

Collections and Accounts Receivable Support

• Follow up with clients and healthcare providers regarding overdue invoices and outstanding balances.
• Assist in reconciling accounts receivable and resolving payment discrepancies.
• Maintain accurate records of collection activities, client communications, payment commitments, and account statuses.
• Assist with payment arrangements or settlements in accordance with established company policies.
• Address inquiries regarding payments, balances, and account status.
• Prepare regular collections reports covering aged accounts, collection progress, and unresolved concerns.
• Coordinate closely with Billing, Finance, and other relevant teams to maintain accurate invoicing and collection processes.
• Support audit requirements by providing appropriate collections records and documentation.

Reconciliation and Operations Support

• Assist in reconciling transactions involving claims, payments, refunds, and reimbursements between internal records and external parties.
• Investigate discrepancies and coordinate with relevant teams to facilitate timely resolution.
• Review and process refund and reimbursement requests in accordance with established HMO policies.
• Maintain accurate records covering reconciliation activities, refunds, reimbursements, and operational transactions.
• Assist in preparing reports on operational efficiency and issue-resolution activities.

Helpdesk and Stakeholder Support

• Serve as a frontline point of contact for billing and operational concerns.
• Troubleshoot billing system errors, payment-processing concerns, account discrepancies, claim-status inquiries, and related issues.
• Investigate and resolve inquiries from internal and external stakeholders.
• Escalate complex concerns to the appropriate internal teams when necessary.
• Clearly communicate applicable billing policies, procedures, and payment options.
• Handle complaints and concerns professionally, with emphasis on timely problem resolution and positive stakeholder experience.
• Maintain detailed records of inquiries, resolutions, and customer interactions.

Compliance and Process Improvement

• Ensure billing, collections, reimbursement, reconciliation, and support activities comply with internal policies, contractual agreements, HMO regulations, and applicable legal requirements.
• Maintain accurate and complete documentation to support operational, compliance, and audit requirements.
• Identify opportunities to streamline processes, reduce errors, and improve billing and collection efficiency.
• Collaborate with cross-functional teams in implementing process improvements and operational best practices.