Job Description

Requisition ID: 95338

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

The Business Analyst is responsible for supporting customer billing operations across multiple markets. This role requires the ability to quickly learn systems and processes, work independently, manage multiple priorities, and maintain a high level of accuracy and attention to detail. The position is accountable for the timely resolution of daily operational tasks, issue investigation, and escalated customer and billing-related exceptions while ensuring operational efficiency and service quality.

Daily Responsibilities:

• Monitor billing performance, accuracy metrics, and operational timelines to ensure service standards and business objectives are met.
• Manage contract expiration processes by monitoring upcoming customer renewals and ensuring timely delivery of required notices before accounts transition to variable pricing plans
• Investigate and resolve billing exceptions that may impact billing accuracy, customer communications, or contract lifecycle management
• Monitor and analyze billing exceptions, reconciliation, and operational reports to identify, investigate, and resolve issues in a timely manner.
• Manage and prioritize operational case queues and JIRA tickets, ensuring compliance with established service level agreements (SLAs).
• Research and resolve customer billing, enrollment, usage, and invoice-related exceptions while maintaining a high level of accuracy and customer focus.
• Collaborate with vendors and cross-functional teams, including Customer Care, Billing Operations, Information Technology, and Regulatory, to resolve operational issues and improve business processes.
• Perform root cause analysis and develop recommendations to improve billing accuracy, operational performance, and the overall customer experience.
• Develop, maintain, and analyze operational reports, dashboards, and key performance indicators (KPIs) to support business decision-making and performance monitoring.
• Support the testing, implementation, and validation of system enhancements, process changes, and operational initiatives.
• Assist in the development and maintenance of process documentation, standard operating procedures, and workflow improvements.
• Participate in cross-functional projects, audit activities, regulatory and utility requests, and continuous improvement initiatives.
• Provide operational support across multiple functions within the organization through cross-training and knowledge-sharing activities.
• Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usage, rejected bills, missing responses, unbilled adjustment reports and reconciliation reports

Preferred Qualifications

• Prior experience in deregulated gas and electric markets
• Experience building automated reporting solutions and self-service dashboards using Power BI and SQL Server.
• Experience with data modeling, data validation, and business intelligence reporting.
• Six Sigma Green Belt Certification.
• 4-8 years of experience in retail energy, utility billing, customer operations, or revenue management.

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy, LP
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies Please see our policy for more information.

#LI-MS1