Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
Under general supervision,is responsible forresponding to Indiana Utility Regulatory Commission (IURC) and Better Business Bureau (BBB) complaint cases. Serves as a liaison betweenCustomersServices team and other divisions, departments and organizations on matters related to customer service programs and Regulatory compliance.Identifies process gaps and makes process change recommendations to improve customer experience.Completes daily, weekly, and monthly Key Performance Indicator (KPI) reports and performs dataanalysisas necessary.Performsany and allother duties, tasks and responsibilities which may be assigned.
BASIC REQUIREMENTS:
Minimum High School Graduate withadditionaleducational or professional training preferred.
Must have strong computer skills with at least two (2) years’ experience using Microsoft products
Must have excellent communication skills both verbal and written.
Previousexperience dealing with sensitive and/or confidential information.
Ability to work independently, prioritizeworkand meet deadlines.
Strong technical and analytical skills with attention to detail and accuracy.
PREFERRED SKILLS:
One (1)yearexperience in data analysis, preferably inCustomerServices environment.
Experience with billing software including enhancements,replacementand troubleshooting; experience withSAP ISU is preferred.
Utility billing, payment and/orcollectionknowledge and experience.
Must be able to quickly adapt to changing business needs.
Able to analyze data and make recommendations for process improvement.
Applicable understanding of regulatory guidelines and how those relate to our business.
PRIMARY RESPONSIBILITIES:
Responds to both IURC and BBB cases while ensuring compliance with Indiana Administrative Code for Electric Utilities.
Analyzes complaint cases for trends and process gaps and develops recommended actions to mitigate and improve customer satisfaction.
Completes various daily, weekly, and monthly dashboard and KPI reports for the Customer Services team.
Assists Customer Services leadership team with process improvement projects, including but not limited to, scope of work creation,testingand implementation.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
The world no longer thinks of energy as a matter of supply and demand. Now it’s a space for innovation and partnership. With this transformation comes a responsibility to work with a smarter approach, new thinking informed by past experiences, and with stronger collaboration between regulators and innovators, old systems and new technologies.
At AES, we partner with our organizations from industries of every kind, across all markets and at every stage of development, and we’ve been doing it for decades.
We know that every organization is at a unique place in their energy journey. A one-size fits all approach using outdated technology isn’t going to cut it. When you work with AES, you can expect to work in partnership with us to create innovative, customized energy solutions that deliver the most value to you and your energy goals while empowering the growth of your business.
Want to join us?
We’re looking for people to join us on that journey and care more about who you are than what’s on your resumé. Coming from all walks of life, our people share a passion for improving lives by improving the energy sector through innovation, collaboration and action. At AES, we invest in your development and empower you to continuously improve because we know when you’re at your best, that’s when we’ll make the greatest impact. We are AES. Come join us, and let’s accelerate the future of energy, together.
Join our team of innovators at: www.aes.com/careers
