Job Description

Your opportunity is here!

Location: Edmonton, AB (Downtown)

Division: ATCO Electric

Duration: 18 Months

What We Offer:

• Salary starting at $3,172.51 bi-weekly
• Flexible benefits
• Charitable donation matching
• Comprehensive Employee & Family Wellness Program
• A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

Joining the ATCO Team means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging.

About the Role:

Reporting to the Supervisor, Billing Operations, the Billing Analyst performs a critical role in ensuring our customers’ bills are accurate and timely by reviewing, investigating and resolving exceptions which prevent a customer’s account from billing. This role accurately updates a variety of customer, account and site data in the billing system, and works closely with the Utility Billing Specialist to complete requests from internal teams and external stakeholders.

What You’ll Do: 

• Resolve assigned To Dos for usage and billing exceptions that prevent accounts from billing accurately or on time by following business processes and procedures. Exceptions span the entire utility meter to cash process, from meter data collection, usage and billing calculations, tariff billing and market transactions.
• Update and correct a wide variety of customer, site and account information in the billing system as required with a high level of accuracy and quality.
• Add and validate rate schedules for new and upgraded services.
• Execute the Site ID creation process for new services.
• Execute the process to end billing on salvaged sites including manual corrections and issuing field orders.
• Execute manual billing processes for complex rates including quality assurance tasks.
• Investigate situations that require review of historical consumption beyond the history stored in the billing system, resolve errors and complete manual calculations and billing corrections.
• Correct mixed meter situations including validating geographic data and completing billing adjustments for affected accounts.
• Identify, investigate and escalate issues where the billing system or interfaces to other utility systems are not behaving as expected.
• Support the investigation, analysis and quantify the scope and scale of billing issues.
• Respond to requests for assistance from internal work groups who require guidance on billing processes from end to end, tariffs or market transactions.
• Make recommendations to improve customer care and billing processes and system configurations to improve efficiency and customer service.
• Execute User Acceptance Testing test scripts and determine if actual results meet the expected results. Attempt to explain any difference between actual and expected results, and if necessary, escalate any unexplainable discrepancies.

What You’ll Bring:

• University Undergraduate Degree or Diploma in a related discipline (Business Administration, Information Technology, Computing Science, Accounting). Relevant experience will be considered.
• Minimum 2 years’ related experience, preferably in a utility customer service and billing role. Experience with back-office business processes in a vertically integrated utility an asset.
• Familiarity with Oracle CCS, Oracle Customer to Meter (C2M) or Oracle Customer Care & Billing (CC&B) an asset.
• Demonstrated knowledge of Alberta Utilities Commission Rules and Codes governing distribution utilities in Alberta.
• Demonstrated understanding of the electric utility industry and relevant regulatory requirements, including market rules, tariff billing, and Alberta’s deregulated energy market.
• Experience working within complex IT environments and Utility IT systems.
• Proven ability to analyze and interpret data
• Working knowledge of Microsoft Word, Outlook, Excel, PowerPoint and SharePoint.
• Strong written and verbal communication skills.
• Proven ability to take initiative and work independently.
• Strong commitment to providing excellent customer service.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.  Successful candidates may be required to complete a criminal, education and employment background check and others skill assessments as needed for the position.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honor and respect the diverse history, languages, ceremonies, and culture of the indigenous peoples who call these areas home.