Job Description

As a Billing Analyst, you will ensure that service work orders are billed according to the contract terms and customer requirements. You will be responsible for auditing your own work to ensure that all costs are accounted for and billed appropriately. In our unique culture, which fosters innovation, encourages creativity, and rewards loyalty, you are able to reach your highest potential.

Essential Functions:

• Provide timely responses to all customer inquiries and provide excellent customer service under all circumstances.
• Manage all processes and procedures to ensure that they are fully documented and illustrated for audit and training purposes.
• Provide guidance and assistance to field personnel on billing related inquiries and procedures.
• Prepare MS Excel-based, PDF and electronic upload specialized invoices for an assigned portfolio of National Account customers and perform a cursory review of the invoices to ensure that the amount and time period billed is accurate.
• Maintaining and restructuring National Account billing accounts as needed to meet customer expectations, including but not limited to, combining and separating invoices, changing billing cycles / frequency, rate reductions / standardization, address updates, etc.
• Run and review RM reports at month-end on all account customer portfolio to proactively identify and correct any billing issues prior to the monthly bill run.
• Evaluate requests received for specialized billing and determine the most efficient means of execution and the related resources necessary to accommodate the request.
• Perform other duties as assigned.

Knowledge and Skills:

• Able to meet deadlines and maintain poise under pressure.
• Excellent organization skills and attention to detail.
• Team player with a positive, professional attitude.
• Ability to interact with all levels of management.
• Excellent written and verbal communication skills.
• Analytical mindset.
• Proficient in Microsoft Excel & Word.

Education and Experience:

• High school diploma or equivalent required
• Bachelor’s degree preferred
• 1+ plus year of billing experience.

Working Environment:

• There are no special physical requirements for this position.
• General office conditions
• Some light lifting and bending
• Periods of sitting

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an “at will” relationship with team members.