Job Description

Job Purpose

The Billing Analyst will be supporting accurate and timely completion of billing activities and maintaining billing records for the company. This will include supporting with processing and distributing of customer invoices in line with established policies. You are expected to have sufficient knowledge of associated regulations and internal controls to complete these activities.

You will report directly to the Billing Team Lead and work closely with the billing team to ensure accurate and timely delivery of billing activities.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Stephen Lamb, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.

Key Responsibilities

Perform Billing Activities

• Process billing documents and generate customer invoices
• Distribute invoices in a timely manner
• Assist in preparing reports on billing activities with accurate and reliable data
• Address and resolve customer queries efficiently
• Escalate complex issues or queries requiring judgment and expertise to the Billing Team Lead and Billing Specialists
• Support the Billing Lead and Billing Specialists with required information to respond to regulatory authorities and auditors

Ensure Billing Team Compliance

• Execute billing activities in line with defined billing policies and ensure all billing documents and invoices adhere to these standards
• Ensure billing activities before and during period-end close align with the fiscal close calendar, allowing sufficient time for collaboration with impacted teams
• Ensure all Order-to-Cash (O2C) controls are followed and properly documented
• Accurately record all billing activities and maintain appropriate supporting documentation

Collaborate with Stakeholders

• Build strong working relationships and credibility within the billing team and across cross-functional teams
• Collaborate with the Master Data team for required data inputs, best practices, standards, and issue resolution
• Work closely with Shared Service Centre (SSC) process delivery teams to exchange information and support process improvements where dependencies exist

Skills & Experience

• Minimum of 3 years of experience in O2C billing operations.
• 12 months Contract.
• Strong English communication skills
• Advanced MS Excel skills with the ability to interpret customer and financial data
• Basic understanding of finance processes, billing policies, and statutory accounting principles to ensure compliant SSC operations
• Familiarity with finance and billing systems, ERP platforms, and related tools
• Ability to perform billing tasks independently with minimal supervision
• Ability to apply accounting concepts and practices to new or ambiguous situations
• Strong stakeholder management skills with a focus on delivering high-quality service while managing expectations
• Ability to work in a fast-paced environment with a proactive approach and meet tight deadlines without compromising quality

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together , to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.