Job Title: Analyst, Billing

Before You Apply!

Softchoice prides itself on the development of its employees. It is our goal to ensure that this process is open, positive, and supports your career development plan.

To move forward in the process, your direct manager will need to complete a short survey to ensure that this role is aligned with your short- and long-term career aspirations. Please speak with your manager before you apply so they know which position you are applying to and can endorse you appropriately.

Why You’ll Love Softchoice

We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative, and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio.

By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The Impact You Will Have

Responsible for day-to-day administrative billing needs. Support AR function and customer billing needs by providing timely and accurate invoicing requests including credit rebills, adjustments, ongoing account reconciliation, and sales support.

Ensure reliability and consistency in custom invoice creation relative to business practices. Ensure order entry processes have enough controls and flexibility to produce accurate and timely invoices to customers.

Responsible for adhoc and system billing. Ensure smooth end-to-end billing processes—from system-generated credit/rebills and adjustments to internal manual billing requirements.

Work with the Manager, Billing Operations, and team to accurately track and flag issues around order entry processes, ensuring enough controls and flexibility to produce accurate and timely invoices to customers.

Daily interactions with internal customers through telephone, email, office communicator messenger, and on-site communication. Occasional interaction with external customers primarily via email.

What You’ll Do

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  Analyze billing requests to ensure fit with company policies and procedures
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  Complete billing requests for internal customer requests including Sales, AR, and Credit
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  Pull and suppress invoices and process manual invoices
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  Consolidate invoices, change bill-to account addresses, add pertinent information, match billing to customer POs, pre-invoice requests, indicate extended terms provided by the Credit Team, perform currency exchange, split invoicing, and correct taxes based on credit or debit tax adjustments processed by the tax team
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  Conduct credit rebill analysis and determine possible adjustments
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  Review and obtain approval for delivery adjustments
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  Review, obtain approval, and request creation of price adjustment SKUs if needed to facilitate required product analysis for stakeholders
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  Review, define, and resolve billing-related issues for internal clients
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  Collaborate with Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services, and Billing teams to resolve issues
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  Educate internal customers on policies and procedures to ensure accurate information is communicated
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  Participate in conference calls with sales teams for customer inquiries and to ensure customer satisfaction with billing systems
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  Identify and address areas for process and procedure improvement
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  Participate in departmental adhoc projects where customer service or process issues arise
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  Provide support and backup for tracking partner invoices for teaming
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  Maintain all other adhoc billing requests
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  Assist team members in billing operation functions
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  Provide coverage when short-staffed
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  Provide coverage during month-end, quarter-end, year-end, and holidays

What You’ll Bring to the Table

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  Post-secondary education in Accounting or a related business curriculum obtained at a community college, or one or more professional designations
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  Up to 3 years of working experience in billing
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  Basic understanding of accounting principles
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  Demonstrated problem-solving ability
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  Strong organizational skills
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  Ability to work independently with minimal managerial input
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  Receptive, detail-oriented, and sensitive when handling potential issues, data input, and data recording
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  Consistent demonstration of initiative, positive attitude, professional mannerisms, and commitment to personal, team, and company goals
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  Strong knowledge of Microsoft Excel

Not Sure if You Qualify? Think About Applying Anyway

We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group of people with various workplace experiences and backgrounds.

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why People Love Working Here

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  Comprehensive benefits from Day 1 of employment
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  Meaningful work and opportunities for career growth
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  Two paid volunteer days per year to support a cause of your choice
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  Opportunity to build and grow a career in the technology industry
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  Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years
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  Certified as a Great Place to Work in the United States for several years
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  Recognized as a Best Workplace for Women, Inclusion, Giving Back, and LGBTQ+ Equality
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  Over $3 million raised through Softchoice Cares, our grassroots fundraising organization

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion, and belonging.

People seeking employment at Softchoice are considered without regard to any protected category including, but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an Accommodation? We Are Ready to Help

We are proud to provide interview and employment accommodations during the recruitment and hiring process.

If you require accommodation to apply or interview for a position, please reach out directly to:

asktalentacquisition@softchoice.com

We are committed to working with you to best meet your needs.

Our Commitment to Your Experience

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone.

We understand that you may need to interview with distractions around you (such as children or furry friends), and we will most likely be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry—it’s quick, simple, and you’ll be connected with your new team in no time.