Job Description

This role is responsible for independently maintaining, administering, and managing billing information, including contract review, timekeeping, billing, invoicing, and month-end close/reconciliation. Ability to perform analytical works, including collecting data, compiling, analysing, and interpreting data. Ability to consult a wide variety of stakeholders, including clients, sales, and service delivery managers. This role is critical to the timely and efficient production of invoices, analytical tools to track billing/revenue leakages, and the overall operational success of the billing department.

How You Will Make An Impact

 Manage billing information, including:

• Maintain billing database (bill rates, service dates, PO, resource status change, and any changes that are relevant to billing)
• Review service contracts and ensure billing according to each of the contract terms.
• Process incoming emails to ensure timely responses to all internal and external/client inquiries.
• Consult and work directly with all levels of stakeholders to resolve any timecard issues, billing, invoice discrepancies, and/or any billing-related issues.
• Work closely with the Ops team including but not limited to SDMs & BSOs
• Independently review to ensure bill according to service contracts.
• Create and submit invoices to clients via email or client portals.

 Perform analytical works, including:

• Create analytical tools to track missing contracts, resources, and unreported hours (billable or non-billable), and any understated revenue.
• Identify and report billing/revenue leakages.
• Prepare and make recommendations based on the information collected.
• Prepare ad-hoc reports upon request.

Provide reports/documents upon request:

• Accrual reports to clients before month-end
• PO reconciliation reports to clients and/or SDMs
• Historical billing/invoices data.
• SOW, PO, invoices, and all data required by financial auditors.