Job Description

We are seeking a proactive and customer-focused Billing & Collections Administrator to support our billing and credit control activities. You will work closely with patients, insurers, consultants, and internal teams to resolve queries, ensure accurate invoicing, and support timely payment collection.

This is an excellent opportunity for someone with strong administration, customer service, and financial skills who enjoys working in a fast-paced healthcare environment.

Requirements

• Manage patient, insurer, and consultant billing enquiries and resolve queries promptly.
• Support accurate invoice submission and billing administration.
• Liaise with insurance companies regarding authorisations, shortfalls, outstanding balances, and billing queries.
• Contact patients regarding outstanding payments and support payment collection processes.
• Process payments securely using approved systems.
• Review and maintain accurate patient and billing information.
• Support clinic and surgical billing preparation to ensure data accuracy and completeness.
• Monitor billing trackers and update financial records and reporting spreadsheets.
• Work collaboratively with clinical, admissions, and finance teams to ensure a smooth patient journey.
• Escalate potential debt risks and support credit control activities.

About You

You will have:

• Previous experience in billing, finance, credit control, accounts receivable, or administration.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Good IT skills, including Microsoft Excel.
• The ability to manage competing priorities and meet deadlines.
• A professional and confidential approach to handling sensitive information.

Why Join Fortius?

• Be part of a leading specialist healthcare organisation.
• Work within a supportive and collaborative team.
• Develop your skills within a growing finance function.
• Make a direct contribution to delivering an outstanding patient experience.

Fortius is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.