Job Description

HELP DESK/ BILLING

Your construction Recruitment are proud to be working with a successful and forward-thinking company to bring you this unique opportunity as an employed Helpdesk/ Billing administrator

Are you looking for stability, career progression and a fantastic team environment?

Salary: £26k - £32k

Location: Swindon

Job Duties Include:

·Scheduling and reporting of Maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance.

·Supporting clients with all incoming helpdesk queries, via telephone, email and our

·CAFM system

·Arrange for PPM schedule and Reactive maintenance to be completed.

·Maintain formal and informal communication with managers related to services activities/ working group.

·Develop good working relationships with staff at all levels

·Assist with setting up accounts with new suppliers and sub-contractors

·Coordinate with operations and finance teams to ensure accurate and timely billing of services provided.

·Handle billing inquiries and disputes, providing solutions in a professional and timely manner.

·Prepare and issue invoices, credit notes, and other billing documents.

·Generate regular reports on contract status, billing discrepancies, and client feedback for management review.

·Facilitate the onboarding process for new contracts, including documentation, data entry, and system updates.

·Assist in the development and implementation of policies and procedures to improve

·efficiency in contract management and billing processes.

Requirements:

Experience in a similar role
Full UK Driving Licence
Experience working within the FM industry
Drive and ambition to progress
High attention to detail